| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Dialpad Support | Score9 out of 10 | N/A | Dialpad Ai Contact Center is an inbound or outbound call center platform and solution, that helps companies connect with customers across all channels and skip the repetitive questions, retaining reviewable conversations and context history. | $80 per month per user |
 Twilio | Score7 out of 10 | N/A | Twilio offers a CPaaS and CCaaS solution, with the combination of its programmable Voice, Video, and Messaging APIs, as well as the Twilio Flex cloud contact center. Additional capabilities include Twilio's Elastic SIP Trunking, as well as API for WhatsApp. | $0 per min per participant |
| Dialpad Support | Twilio | |||||||||||||||
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| Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
| Additional Details | — | 1. Pay-as-you-go pricing: Simple usage-based pricing means you don’t get locked into big contracts. 2. Volume discounts: Discounts trigger as your usage grows, so you always get a fair price. 3. Start building today with free trial credit and full API access. | ||||||||||||||
| More Pricing Information | ||||||||||||||||
| Dialpad Support | Twilio | |
|---|---|---|
| Considered Both Products | Chose Dialpad Support Incentivized Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info | No answer on this topic |
| Key User Insights | ||
| Would buy again | ||
No answers on this topic | No answers on this topic | |
| Delivers good value for the price | ||
No answers on this topic | No answers on this topic | |
| Happy with the feature set | ||
No answers on this topic | No answers on this topic | |
| Lived up to sales and marketing promises | ||
No answers on this topic | No answers on this topic | |
| Implementation went as expected | ||
No answers on this topic | No answers on this topic | |
| Dialpad Support | Twilio | |||||||||||||||||||||||||||||||||||||||||||
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| Workforce Optimization (WFO) |
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| Dialpad Support | Twilio | |
|---|---|---|
| Likelihood to Recommend | 8.7 | 6.8 |
| Likelihood to Renew | 9.1 | 7.5 |
| Usability | 8.2 | 9.5 |
| Performance | - | 7.5 |
| Support Rating | - | 5.7 |
| Implementation Rating | - | 9.5 |
| Contract Terms and Pricing Model | - | 10.0 |
| Professional Services | - | 10.0 |
