TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    DialSource

    Score10 out of 10
    N/ADialSource helps customer-facing teams have better conversations. DialSource is an enterprise software company that provides software to businesses to make, receive and manage customer-facing communications. DialSource’s applications for Salesforce and Microsoft Dynamics CRM are designed to automate recurring sales and service tasks, eliminate manual activity logging and streamline CRM management; while…N/A

    Gong

    Score9.1 out of 10
    N/AGong helps people and companies reach their potential. The Gong Revenue Intelligence Platform™ enables customer-facing teams to take advantage of their most valuable assets – customer interactions, which the Gong platform automatically captures and analyzes. Gong then delivers insights at scale, to empower revenue and go-to-market teams to determine the best actions for winning outcomes. The vendor boasts companies like Morningstar Inc., Paychex, LinkedIn,…N/A
    Pricing
    DialSourceGong
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    DialSourceGong
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeRequiredNo setup fee
    Additional DetailsPlease contact us to learn more and review pricing options for your organization.—
    More Pricing Information
    Features
    DialSourceGong
    Conversation Intelligence Software Features
    Comparison of Conversation Intelligence Software Features features of DialSource and Gong
    Feature
    DialSource
    -
    Ratings
    Gong
    8.7
    88 Ratings
    Speech-to-Text Transcription00 Ratings9.185 Ratings
    Keyword Detection00 Ratings9.185 Ratings
    Sentiment Analysis00 Ratings6.975 Ratings
    Speaker Diarization00 Ratings8.982 Ratings
    Call Recording Playback00 Ratings9.587 Ratings
    Call Summarization00 Ratings8.986 Ratings
    Conversion Metrics00 Ratings8.278 Ratings
    Keyword Search & Retrieval00 Ratings9.284 Ratings
    Call Tagging00 Ratings9.277 Ratings
    Integration with CRM Systems00 Ratings8.374 Ratings
    User Ratings
    DialSourceGong
    Likelihood to Recommend
    9.6
    (4 ratings)
    9.1
    (532 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    9.7
    (12 ratings)
    Usability
    -
    (0 ratings)
    9.0
    (300 ratings)
    Availability
    -
    (0 ratings)
    6.4
    (2 ratings)
    Performance
    -
    (0 ratings)
    7.3
    (2 ratings)
    Support Rating
    10.0
    (1 ratings)
    8.2
    (100 ratings)
    Implementation Rating
    -
    (0 ratings)
    4.6
    (6 ratings)
    Configurability
    -
    (0 ratings)
    7.3
    (2 ratings)
    Contract Terms and Pricing Model
    -
    (0 ratings)
    7.3
    (2 ratings)
    Ease of integration
    -
    (0 ratings)
    7.3
    (2 ratings)
    Product Scalability
    -
    (0 ratings)
    8.2
    (2 ratings)
    Professional Services
    -
    (0 ratings)
    7.3
    (1 ratings)
    Vendor post-sale
    -
    (0 ratings)
    7.3
    (2 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    7.3
    (2 ratings)