Digital River vs. 2Checkout from Verifone

It is well suited for large organizations with many SKUs, promotions, and large teams, where flexibility and speed to market are not necessarily as important as repeatability and stability. It is also well suited for digital products, especially if they sell internationally. They have the ability to integrate with an existing system for user management and website in a rather straightforward way as well.

Incentivized

2Checkout Monetization Platform is well suited for emerging SaaS businesses because along with payment processing, they offer you exposure to Affiliates and make electronic code delivery easy. The dashboard is cumbersome and reporting graphs/options are not easy to comprehend so it might become trouble when the business grows and you want to show it to venture capitalists or any investor/buyer.

Incentivized

• Regional settings like local payment methods, ability to apply or not apply local VAT etc.
• Reporting and any kind of business analysis.
• Easy usage of the platform.
• Marketing is definitely strong side of Digital River Global Commerce. Apart from the features it has, there is a strong team behind it who can make all your fantasies come true using all their expertise and possibility of the platform.

Incentivized

• 2Checkout handles credit cards that I would not be able to accept from my country.
• Fraud prevention works. They saved me a couple of times and I appreciate that.
• I always received my payments on time. I never had to complain.

Incentivized

• Integrating with any 3rd party is challenging. The more you can do to clearly define your requirements, the easier it will be to integrate.
• It can be difficult to differentiate and customize your product with an outsourced solution.
• Your internal timeline might not match with their timeline and delivery schedule.

• Local payments methods are an area for improvement. Not all are connected so far.
• Bulk updates for catalogs are missing at the moment, to be added in upcoming releases I hope.

Incentivized

Inertia and cost. To switch platforms would require a significant undertaking to migrate product catalogs, websites and retool marketing efforts. It would require a significant cost differential or game changing technology that would bring a decent ROI on the change

It is surreal. Everything feels like they don't really want you to use them. I had to beg them to approve my account because of stupid approval questions. Example: give ONE url where payments will come from. (my payments will come from a page inside my webapp which means absolutely nothing to users who don't have a user in my webapp. I also have many URLs where the users can pay from) Then their API is super complicated to use. I couldn't believe how complicated it is. It is not well explained in the documentation and you have to guess until you understand the underlying logic. I wouldn't use it if I Stripe was available in my country.

Incentivized

This was in place when I migrated to the role. We were greatly satisfied with the server and products that we did not pursue other products.

There's no comparison. Using PayPal as my payment processor was a nightmare. PayPal was really designed for the purchaser not for the seller. Yes, they were cheap but you get what you pay for. Customer service at PayPal was also non-existent. 2Checkout on the other hand is designed for the seller. Their system is mature and feature-filled. It does everything I would need and allows me to present a professional purchasing experience to my clients. The documentation is good, but the best thing about 2Checkout is that I can contact a friendly tech support rep 24/7 via live online chat. I tell them what I'm trying to do and they help me out. If necessary they can escalate the support request and I always receive a chat transcript in my inbox afterward.

• More sales and broader reach to consumers. With the web presence of the eCommerce site, Korn/Ferry products were accessible 24 hours/ 7 days a week. Prior to that change, consumers had to call to order products and had to wait on office hours of when a Customer Service Rep was available.
• Access to data and analytical information for sales. This also allowed for making a more efficient inventory process.
• Transformed the Customer Service role to Commercial Operations which was a major plus. The position became more a support position (which is what was needed) than what was previously a Data Entry position. This also allowed opportunities for marketing a lot of the eProducts to consumers that the organization had.

• It allows for charging users
• Checkout is nice and to the point
• It delays everything with a lengthy approval process and crazy API to integrate with

Incentivized