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Digital River

Score3 out of 10

19 Reviews and Ratings

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What is Digital River?

Digital River Global Commerce offers cloud commerce tools and services for selling digital and physical products across global online markets, handling taxes, regulations, payments, e-marketing and more.

Categories & Use Cases

Key Features

Learn about the best (and worst!) features Digital River has to offer, as determined by TrustRadius' reviewers.
Based on 19 ratings of Digital River's features
View all features

Top Performing Features

  • Bulk product upload

    Admins can upload products in bulk using spreadsheets.

    Category average: 7.5

  • Inventory management

    Includes tools or integrations for managing inventory.

    Category average: 7.7

  • Shipping

    Includes tools or integrations for order fulfillment of physical products.

    Category average: 7.7

Areas for Improvement

  • Product catalog & listings

    Products are easy to browse; listings include descriptions, photos, 360-degree views, and/or videos.

    Category average: 8.3

  • Product management

    Product catalog can be easily updated.

    Category average: 8

  • Multi-site management

    Administrators can manage multiple storefronts or websites under one umbrella.

    Category average: 8

Reviews

What users are saying about Digital River.
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Software Buyers Beware

James LawtonView profile
CEO (Chief Executive Officer) in Corporate at CNTS Computer (1-10 employees employees)

Use Cases and Deployment Scope

I purchase software products from Digital River.

Pros

  • They provide digitally delivered software products.

Cons

  • Digital River does not honor its corporate policies toward refunds on software it sells.

Return on Investment

  • Neither positive nor negative.

Other Software Used

Microsoft 365, Microsoft Windows, Avast Email Security

Clumsy or effective?

Incentivized
Madina MukhamedovaView profile
Online sales back office manager in Sales at Kaspersky Lab (1001-5000 employees employees)

Pros

  • Regional settings like local payment methods, ability to apply or not apply local VAT etc.
  • Reporting and any kind of business analysis.
  • Easy usage of the platform.
  • Marketing is definitely strong side of Digital River Global Commerce. Apart from the features it has, there is a strong team behind it who can make all your fantasies come true using all their expertise and possibility of the platform.

Cons

  • Enhancement of the platform is almost impossible. If you need a small task to be done, but one which should be implemented for all customers of Digital River Global Commerce, it'll take a significant amount of time to be deployed.
  • Platform has so many features that even Digital River employees don't know all of them.
  • I think Digital River Global Commerce will be too complicated for small companies. It's definitely for big market players.

Return on Investment

  • Definitely positive impact in local markets
  • Positive impact in email marketing
  • Some positive experience with tailoring it for our business objectives

Alternatives Considered

Avangate Digital Commerce and cleverbridge

Other Software Used

Avangate Digital Commerce, cleverbridge

Digital River Global Commerce provides stable eCommerce Solutions

Incentivized
Benjamin BellView profile
Marketing Systems Specialist in Marketing at iZotope, Inc. (51-200 employees employees)

Pros

  • PCI compliance, huge stress off of our shoulders
  • Merchant of record support
  • Bulk SKU manangement and Bulk Promotion Managment

Cons

  • Their flexibility and customizability are lacking. Changes to our cart or store require a lot of lead time discussions and development time.
  • They have many strange UI implementations for things. One search bar is a wildcard match, while another is a string match. One setting might break your product, or be editable once, but you cannot change it after that one time.

Return on Investment

  • We have grown healthily as a company thanks to the dependability of the system.

Alternatives Considered

Shopify

E-Commerce Digital Fullfillment

Christopher CorbettView profile
Database Administrator in Information Technology at Watco (1001-5000 employees employees)

Pros

  • Great customer service and support.
  • Easy to use tools.
  • Very flexible/customizable

Cons

  • Easier import methods for product enrollment.

Return on Investment

  • Increased employee productivity and performance.
  • Reduced overall cost of support.

Digital River is a solid end to end ecommerce platform

Verified User
Manager (501-1000 employees employees)

Pros

  • Digital River's email marketing arm has always been top notch. They are very connected with their customers, quick to alert us to any problems they are experiencing and respond if we bring something to their attention.
  • The Global Commerce platform has grown leaps and bounds in the last few years. Its great having a cloud based ecommerce platform that can be accessed securely from any computer in the world.
  • Worldwide payments continues to be a Digital River strong point. They are continually investigating and and doing the work necessary to new countries and locales to their platform.

Cons

  • Digital River has been working hard to pivot away from it's focus on traditional software sales (a declining market) which has often left clients wondering what's coming next, what will change and where things are headed. The atmosphere of uncertainty and changing internal staff can be difficult at times.
  • The Global Commerce platform development seems to be managed by programmers rather than a manager with end user experience. Changes are rolled out that often make no sense to the end user. A user forum for their clients has been painfully absent for years.
  • There should be classes or training to teach clients best practices on how to use and manage the Global Commerce platform. Alternatively, account managers should be proactive product experts who can suggest effective changes and solutions to their clients.

Return on Investment

  • Digital River has allowed our company to remain effective in a shrinking software market with a small team.
  • The ROI is good considering the cost of maintaining other platforms which require significant personnel resources
  • Apparently Digital River has outsourced a portion of their development overseas. This seems to have reduced the ability to get projects done quickly. Lead times on simple tasks seem excessive. Larger projects get pushed back and drawn out.

Usability

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