Directly vs. Genesys Multicloud CX (discontinued)
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Directly | Score6.8 out of 10 | N/A | Directly’s crowd platform harnesses thousands of independent experts and AI technology to automate common customer questions and deliver customer service that consumers love. The vendor states companies like Airbnb, Microsoft, and Samsung partner with Directly to improve the customer experience, boosting CSAT by 20% while reducing contact center volume and saving millions per year. Directly is based in San Francisco and backed by Microsoft’s M12 Ventures, Samsung NEXT, True… | N/A |
 Genesys Multicloud CX (discontinued) | Score8 out of 10 | N/A | Genesys Multicloud CX (formerly Genesys Engage, or PureEngage) is the Genesys customer engagement platform for enterprises. It is designed to be flexible for enterprises, who often have multiple and multi-national locations (including outsourcing) and large peak volumes and populations. | N/A |
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| Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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| Directly | Genesys Multicloud CX (discontinued) | |
|---|---|---|
| Likelihood to Recommend | 7.0 | 8.0 |
| Likelihood to Renew | - | 7.9 |
| Usability | - | 6.9 |
| Availability | - | 8.0 |
| Performance | - | 7.1 |
| Support Rating | - | 8.6 |
| In-Person Training | - | 8.1 |
| Online Training | - | 7.3 |
| Implementation Rating | - | 3.8 |
| Configurability | - | 6.5 |
| Ease of integration | - | 1.4 |
| Product Scalability | - | 7.3 |
| Vendor post-sale | - | 7.3 |
| Vendor pre-sale | - | 7.3 |