Dixa vs. Gladly CX Platform
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
Dixa | Score8 out of 10 | N/A | Dixa, headquartered in Copenhagen, offers their VoIP and call center software, featuring browser based phone, email, and live chat, intelligent skill-based call routing and other agent management tools, queue management and prioritization, and other features designed to provide scalable customer support for ecommerce and small businesses. | $39 per month per user |
Gladly CX Platform | Score8 out of 10 | N/A | Gladly Software headquartered in San Francisco offers their omnichannel customer service platform, providing one platform to oversee customer correspondences and also provide customer self-help. | $38 Per Month Per User |
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| Entry-level Setup Fee | Optional | Optional | ||||||||||||||
| Additional Details | Discount offered for annual billing. Many product add-ons available: - Dixa Chatbot - Dixa Quality and Insights - Collaboration Users - Seasonal Agents Service add-ons - Active Guidance: Dixa Platform - Active Guidance: Chatbot & Automation - Custom Card Integration | — | ||||||||||||||
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| Incident and problem management |
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| Self Help Community |
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| Multi-Channel Help |
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| Dixa | Gladly CX Platform | |
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| Likelihood to Recommend | 9.3 | 10.0 |
| Likelihood to Renew | - | 10.0 |
| Support Rating | - | 10.0 |