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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Document360

    Score9.1 out of 10
    Mid-Size Companies (51-1,000 employees)
    Document360 by Kovai is presented by the vendor as a knowledge base software that scales with a product. Document360 helps users' teams create, collaborate and publish self-service knowledge base.N/A

    Guru

    Score9.5 out of 10
    N/AEnterprise AI Search, Intranet, and Wiki in one platform. Guru lives in tools organizations already use, so no need to context switch. Users can find info across any app, have an expert help if the info can't be found, and let Guru proactively identify knowledge gaps, duplicate knowledge, and translate it to 100 languages.

    $18

    per month per user

    Pricing
    Document360Guru
    Editions & Modules
    No answers on this topic
    All in One
    $18
    per month per user
    Enterprise
    Custom
    Offerings
    Pricing Offerings
    Document360Guru
    Free Trial
    YesYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesYes
    Entry-level Setup FeeNo setup feeOptional
    Additional Details—Discount available for annual pricing.
    More Pricing Information
    Community Pulse
    Document360Guru
    Considered Both Products
    Kovai.co
    No answer on this topic
    Guru Technologies
    Chose Guru
    Although Document360 is an internal knowledge base like Guru, in Guru the card format is much more helpful. The card-based search facilitates access to advisors. It's also a tool that greatly facilitates use for new users who aren't yet familiar with the workflows. Without …
    Incentivized
    Chose Guru
    All of these vendors have similar functionality but Guru did a few things better in the evaluation. Guru's pricing was considerably favorable against the others. Guru's Chrome extension was the only extension available between all 3. Guru's out of the box solution made it very …
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    User Ratings
    Document360Guru
    Likelihood to Recommend
    10.0
    (8 ratings)
    9.5
    (294 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    9.1
    (14 ratings)
    Usability
    10.0
    (1 ratings)
    9.3
    (107 ratings)
    Availability
    -
    (0 ratings)
    9.1
    (4 ratings)
    Performance
    -
    (0 ratings)
    8.3
    (5 ratings)
    Support Rating
    -
    (0 ratings)
    8.2
    (29 ratings)
    In-Person Training
    -
    (0 ratings)
    8.2
    (2 ratings)
    Online Training
    -
    (0 ratings)
    7.4
    (3 ratings)
    Implementation Rating
    -
    (0 ratings)
    8.4
    (8 ratings)
    Configurability
    -
    (0 ratings)
    8.9
    (4 ratings)
    Contract Terms and Pricing Model
    -
    (0 ratings)
    7.3
    (1 ratings)
    Ease of integration
    -
    (0 ratings)
    8.8
    (3 ratings)
    Product Scalability
    -
    (0 ratings)
    8.7
    (4 ratings)
    Vendor post-sale
    -
    (0 ratings)
    8.3
    (5 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    9.1
    (5 ratings)