eAssistance Pro (discontinued) vs. Freshchat
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 eAssistance Pro (discontinued) | Score8.2 out of 10 | N/A | eAssistance Pro was a Live Chat Software for websites that provides unlimited live chat support to online customers. It allows organizations to get connected with their visitors, resolve their queries and offer them instant support. The product has been discontinued. | $7 per month |
 Freshchat | Score8.8 out of 10 | N/A | A solution to engage customers with smarter conversations on any channel, designed so support, marketing, sales, and even bots to have conversations at scale with customers. | $0 per month free for up to 10 agents |
| eAssistance Pro (discontinued) | Freshchat | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Editions & Modules | No answers on this topic |
| ||||||||||||||
| Offerings |
| |||||||||||||||
| Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
| Additional Details | — | — | ||||||||||||||
| More Pricing Information | ||||||||||||||||
| eAssistance Pro (discontinued) | Freshchat | |||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Chat Analytics and Reports |
| |||||||||||||
| eAssistance Pro (discontinued) | Freshchat | |
|---|---|---|
| Likelihood to Recommend | 8.2 | 8.1 |
| Likelihood to Renew | 9.1 | 8.2 |
| Usability | - | 7.0 |
| Availability | - | 7.3 |
| Performance | - | 7.3 |
| Support Rating | - | 6.4 |
| Implementation Rating | - | 7.3 |
| Configurability | - | 4.5 |
| Contract Terms and Pricing Model | - | 4.5 |
| Ease of integration | - | 7.3 |
| Product Scalability | - | 4.5 |
| Professional Services | - | 4.5 |
| Vendor post-sale | - | 8.2 |
| Vendor pre-sale | - | 8.2 |