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eAssistance Pro (discontinued) vs. Kustomer

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eAssistance Pro (discontinued)

1 Reviews and Ratings

Kustomer

68 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    eAssistance Pro (discontinued)

    Score8.2 out of 10
    		N/AeAssistance Pro was a Live Chat Software for websites that provides unlimited live chat support to online customers. It allows organizations to get connected with their visitors, resolve their queries and offer them instant support. The product has been discontinued.

    $7

    per month

    Kustomer

    Score8.6 out of 10
    		N/AKustomer is a customer service CRM platform built for managing high support volume by optimizing experiences throughout the customer service journey. Kustomer was acquired by Facebook in late 2020, but spun out in 2023 and re-launched as an independent entity, Kustomer, LLC.

    $89

    per month per user

    Pricing
    eAssistance Pro (discontinued)Kustomer
    Editions & Modules
    No answers on this topic
    Enterprise
    $89
    per month, per user
    Ultimate
    $139
    per month, per user
    Offerings
    Pricing Offerings
    eAssistance Pro (discontinued)Kustomer
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details—All plans require an annual subscription and 8 users minimum.
    More Pricing Information
    Features
    eAssistance Pro (discontinued)Kustomer
    Incident and problem management
    Comparison of Incident and problem management features of eAssistance Pro (discontinued) and Kustomer
    Feature
    eAssistance Pro (discontinued)
    -
    Ratings
    Kustomer
    8.1
    18 Ratings
    Organize and prioritize service tickets00 Ratings8.017 Ratings
    Expert directory00 Ratings8.314 Ratings
    Subscription-based notifications00 Ratings8.513 Ratings
    ITSM collaboration and documentation00 Ratings8.013 Ratings
    Ticket creation and submission00 Ratings8.018 Ratings
    Ticket response00 Ratings8.018 Ratings
    Self Help Community
    Comparison of Self Help Community features of eAssistance Pro (discontinued) and Kustomer
    Feature
    eAssistance Pro (discontinued)
    -
    Ratings
    Kustomer
    8.5
    14 Ratings
    External knowledge base00 Ratings8.014 Ratings
    Internal knowledge base00 Ratings9.014 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of eAssistance Pro (discontinued) and Kustomer
    Feature
    eAssistance Pro (discontinued)
    -
    Ratings
    Kustomer
    8.0
    18 Ratings
    Customer portal00 Ratings8.611 Ratings
    IVR00 Ratings8.310 Ratings
    Social integration00 Ratings7.314 Ratings
    Email support00 Ratings10.018 Ratings
    Help Desk CRM integration00 Ratings6.013 Ratings
    User Ratings
    eAssistance Pro (discontinued)Kustomer
    Likelihood to Recommend
    8.2
    (1 ratings)
    9.0
    (39 ratings)
    Likelihood to Renew
    9.1
    (1 ratings)
    7.9
    (2 ratings)
    Usability
    -
    (0 ratings)
    10.0
    (5 ratings)
    Availability
    -
    (0 ratings)
    9.1
    (2 ratings)
    Performance
    -
    (0 ratings)
    6.4
    (2 ratings)
    Support Rating
    -
    (0 ratings)
    9.4
    (7 ratings)
    In-Person Training
    -
    (0 ratings)
    7.6
    (2 ratings)
    Online Training
    -
    (0 ratings)
    8.3
    (2 ratings)
    Implementation Rating
    -
    (0 ratings)
    7.9
    (2 ratings)
    Configurability
    -
    (0 ratings)
    7.9
    (2 ratings)
    Ease of integration
    -
    (0 ratings)
    7.2
    (2 ratings)
    Product Scalability
    -
    (0 ratings)
    9.1
    (1 ratings)
    Vendor post-sale
    -
    (0 ratings)
    8.7
    (2 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    9.1
    (2 ratings)