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EasyVista Service Manager vs. HaloITSM

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    EasyVista Service Manager

    Score8 out of 10
    N/AEasyVista Service Manager is the New York company's ITIL / ITSM service solution.N/A

    HaloITSM

    Score9 out of 10
    Enterprise companies (1,001+ employees)
    HaloITSM provides ITIL aligned help desk software that can be installed on premise or in the cloud. Boasting over 25 years of experience, HaloITSM has been developed to offer a feature rich application whilst maintaining a simple to use interface. Features include: Incident Management, Problem Management, Change Management, Asset Management, Service Catalogue, Telephony Integration, as well as the best of breed mobile apps. The vendor describes the following five differentiators: 1.…

    $49

    per month per user

    Pricing
    EasyVista Service ManagerHaloITSM
    Editions & Modules
    No answers on this topic
    On Premise
    $49
    per month per user
    Cloud
    $49
    per month per user
    Offerings
    Pricing Offerings
    EasyVista Service ManagerHaloITSM
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeOptional
    Additional Details—There is 15% discount for all charities, educational institutions and non-profit organisations.
    More Pricing Information
    Features
    EasyVista Service ManagerHaloITSM
    Incident and problem management
    Comparison of Incident and problem management features of EasyVista Service Manager and HaloITSM
    Feature
    EasyVista Service Manager
    8.9
    1 Ratings
    HaloITSM
    8.4
    12 Ratings
    Organize and prioritize service tickets10.01 Ratings8.612 Ratings
    Expert directory8.01 Ratings8.58 Ratings
    Service restoration9.01 Ratings8.77 Ratings
    Self-service tools9.01 Ratings8.611 Ratings
    Subscription-based notifications10.01 Ratings8.612 Ratings
    ITSM collaboration and documentation7.01 Ratings8.39 Ratings
    ITSM reports and dashboards9.01 Ratings7.712 Ratings
    Change management
    Comparison of Change management features of EasyVista Service Manager and HaloITSM
    Feature
    EasyVista Service Manager
    10.0
    1 Ratings
    HaloITSM
    8.8
    9 Ratings
    Change requests repository10.01 Ratings8.79 Ratings
    Service-level management10.01 Ratings9.08 Ratings
    Change calendar00 Ratings8.77 Ratings
    ITSM asset management
    Comparison of ITSM asset management features of EasyVista Service Manager and HaloITSM
    Feature
    EasyVista Service Manager
    -
    Ratings
    HaloITSM
    7.9
    10 Ratings
    Configuration mangement00 Ratings8.07 Ratings
    Asset management dashboard00 Ratings7.77 Ratings
    Policy and contract enforcement00 Ratings8.05 Ratings
    User Ratings
    EasyVista Service ManagerHaloITSM
    Likelihood to Recommend
    10.0
    (1 ratings)
    9.0
    (12 ratings)
    Usability
    -
    (0 ratings)
    9.1
    (1 ratings)
    Support Rating
    -
    (0 ratings)
    8.2
    (1 ratings)