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EasyVista Service Manager vs. Spiceworks Cloud Help Desk

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EasyVista Service Manager

9 Reviews and Ratings

Spiceworks Cloud Help Desk

248 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    EasyVista Service Manager

    Score8 out of 10
    		N/AEasyVista Service Manager is the New York company's ITIL / ITSM service solution.N/A

    Spiceworks Cloud Help Desk

    Score6.9 out of 10
    		N/ASpiceworks offers a set of free tools for IT network management and help desk support ticketing. The inventory management system essentially provides comprehensive device information for asset management.

    $0

    (free for 1-5 Seats)

    Pricing
    EasyVista Service ManagerSpiceworks Cloud Help Desk
    Editions & Modules
    No answers on this topic
    Core Plan
    $0
    Premium
    $6
    per month per user
    Offerings
    Pricing Offerings
    EasyVista Service ManagerSpiceworks Cloud Help Desk
    Free Trial
    NoNo
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    EasyVista Service ManagerSpiceworks Cloud Help Desk
    Incident and problem management
    Comparison of Incident and problem management features of EasyVista Service Manager and Spiceworks Cloud Help Desk
    Feature
    EasyVista Service Manager
    8.9
    1 Ratings
    Spiceworks Cloud Help Desk
    8.5
    55 Ratings
    Organize and prioritize service tickets10.01 Ratings8.054 Ratings
    Expert directory8.01 Ratings8.047 Ratings
    Service restoration9.01 Ratings00 Ratings
    Self-service tools9.01 Ratings00 Ratings
    Subscription-based notifications10.01 Ratings9.042 Ratings
    ITSM collaboration and documentation7.01 Ratings6.045 Ratings
    ITSM reports and dashboards9.01 Ratings00 Ratings
    Ticket creation and submission00 Ratings10.054 Ratings
    Ticket response00 Ratings10.053 Ratings
    Change management
    Comparison of Change management features of EasyVista Service Manager and Spiceworks Cloud Help Desk
    Feature
    EasyVista Service Manager
    10.0
    1 Ratings
    Spiceworks Cloud Help Desk
    -
    Ratings
    Change requests repository10.01 Ratings00 Ratings
    Service-level management10.01 Ratings00 Ratings
    Self Help Community
    Comparison of Self Help Community features of EasyVista Service Manager and Spiceworks Cloud Help Desk
    Feature
    EasyVista Service Manager
    -
    Ratings
    Spiceworks Cloud Help Desk
    7.0
    52 Ratings
    External knowledge base00 Ratings7.048 Ratings
    Internal knowledge base00 Ratings7.048 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of EasyVista Service Manager and Spiceworks Cloud Help Desk
    Feature
    EasyVista Service Manager
    -
    Ratings
    Spiceworks Cloud Help Desk
    8.9
    52 Ratings
    Customer portal00 Ratings9.046 Ratings
    IVR00 Ratings7.011 Ratings
    Social integration00 Ratings8.927 Ratings
    Email support00 Ratings10.046 Ratings
    Help Desk CRM integration00 Ratings9.928 Ratings
    User Ratings
    EasyVista Service ManagerSpiceworks Cloud Help Desk
    Likelihood to Recommend
    10.0
    (1 ratings)
    10.0
    (83 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    10.0
    (29 ratings)
    Usability
    -
    (0 ratings)
    9.0
    (9 ratings)
    Availability
    -
    (0 ratings)
    10.0
    (3 ratings)
    Performance
    -
    (0 ratings)
    8.0
    (1 ratings)
    Support Rating
    -
    (0 ratings)
    8.7
    (26 ratings)
    Implementation Rating
    -
    (0 ratings)
    10.0
    (7 ratings)
    Product Scalability
    -
    (0 ratings)
    10.0
    (1 ratings)