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EasyVista Service Manager vs. TOPdesk

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    EasyVista Service Manager

    Score8 out of 10
    N/AEasyVista Service Manager is the New York company's ITIL / ITSM service solution.N/A

    TOPdesk

    Score8.8 out of 10
    Mid-Size Companies (51-1,000 employees)
    TOPdesk is the flagship highly-modular cloud-based or installed ITSM service desk and asset management solution from the Dutch company of the same name, for enterprise companies.

    $76

    per month Per agent

    Pricing
    EasyVista Service ManagerTOPdesk
    Editions & Modules
    No answers on this topic
    Essential
    $76
    per month Per agent
    Engaged
    $109
    per month Per agent
    Excellent
    $155
    per month Per agent
    Offerings
    Pricing Offerings
    EasyVista Service ManagerTOPdesk
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeOptional
    Additional DetailsThe TOPdesk license model: - Modular: Organizations purchase only the modules needed - Saas or On premise - Supports unlimited number of assets. - Service agents based. - Discount available for annual pricing.
    More Pricing Information
    Community Pulse
    EasyVista Service ManagerTOPdesk
    Considered Both Products
    EasyVista
    No answer on this topic
    TOPdesk
    Chose TOPdesk
    Overall, our selection team was most impressed with TOPdesk over the other dozen or so products we evaluated and demo'd. During our evaluation process, TOPdesk scored the highest rating in look and feel, ease of use, ease of setup, and in meeting the individual departments' …
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    EasyVista Service ManagerTOPdesk
    Incident and problem management
    Comparison of Incident and problem management features of EasyVista Service Manager and TOPdesk
    Feature
    EasyVista Service Manager
    8.9
    1 Ratings
    TOPdesk
    8.1
    208 Ratings
    Organize and prioritize service tickets10.01 Ratings8.8208 Ratings
    Expert directory8.01 Ratings7.7146 Ratings
    Service restoration9.01 Ratings8.0140 Ratings
    Self-service tools9.01 Ratings8.5194 Ratings
    Subscription-based notifications10.01 Ratings7.5144 Ratings
    ITSM collaboration and documentation7.01 Ratings8.2158 Ratings
    ITSM reports and dashboards9.01 Ratings7.8168 Ratings
    Change management
    Comparison of Change management features of EasyVista Service Manager and TOPdesk
    Feature
    EasyVista Service Manager
    10.0
    1 Ratings
    TOPdesk
    7.8
    164 Ratings
    Change requests repository10.01 Ratings7.6157 Ratings
    Service-level management10.01 Ratings8.0134 Ratings
    Change calendar00 Ratings7.7124 Ratings
    ITSM asset management
    Comparison of ITSM asset management features of EasyVista Service Manager and TOPdesk
    Feature
    EasyVista Service Manager
    -
    Ratings
    TOPdesk
    8.2
    170 Ratings
    Configuration mangement00 Ratings8.7159 Ratings
    Asset management dashboard00 Ratings7.8144 Ratings
    Policy and contract enforcement00 Ratings8.1109 Ratings
    User Ratings
    EasyVista Service ManagerTOPdesk
    Likelihood to Recommend
    10.0
    (1 ratings)
    8.9
    (210 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    9.1
    (122 ratings)
    Usability
    -
    (0 ratings)
    9.0
    (30 ratings)
    Availability
    -
    (0 ratings)
    9.1
    (9 ratings)
    Performance
    -
    (0 ratings)
    8.1
    (9 ratings)
    Support Rating
    -
    (0 ratings)
    9.1
    (177 ratings)
    In-Person Training
    -
    (0 ratings)
    7.3
    (3 ratings)
    Online Training
    -
    (0 ratings)
    8.0
    (2 ratings)
    Implementation Rating
    -
    (0 ratings)
    9.9
    (17 ratings)
    Configurability
    -
    (0 ratings)
    9.0
    (8 ratings)
    Ease of integration
    -
    (0 ratings)
    6.5
    (17 ratings)
    Product Scalability
    -
    (0 ratings)
    9.1
    (9 ratings)
    Vendor post-sale
    -
    (0 ratings)
    9.0
    (7 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    9.1
    (7 ratings)