EazyBI Cloud vs. Gong

EazyBI is a great tool to create custom reports based on team performance where measures like Hours Spent are used. It's not as easy as measuring capacity, since that still must be done externally and saved in user-defined formulas

Incentivized

Gong is an excellent tool for tracking customer interactions with your team whether it be through e-mail or phone calls. It also provides an excellent format for scoring the calls your individual contributors are making. Researching interactions through artificial intelligence provides a ton of hours of time saved for our team. It is not a replacement for your CRM or source of truth

Incentivized

• Gauges make it easy to understand how teams are performing against targets.
• Customizable formulas make it possible to measure what matters most to your team and company.
• This tool eliminated the need for ad-hoc analysis, and managers could repurpose the time saved into other qualitative measures instead.

Incentivized

• Call Tracking - Gong agent automatically attempts to join any call that makes sense.
• Transcript analysis - Gong does a good job running through the transcript to identify and summarize a call.
• AI analysis - with the right prompting, Gong brings a solid analysis with specific calls and interactions cited.

Incentivized

• Documentation by use case instead of key word matches.
• SME webinars on at smaller intervals of time.
• Built-in assistance tools for formula debugging

Incentivized

• If you forgot to add Gong to your meeting, the Gong bot will take a while (a minute or so) to be added. This might lead to you losing some time for the meeting recording.
• A quicker way to get the 'Share with customer' URL. I often have to go through a few clicks before getting it.

Incentivized

Gong is one of the best if not the best tools we have in or tech stack in terms of ROI and ease of use. The ai features that have been released over the past year have continued to add value and are not just shiny new features that don't get used. It is also an easy to use platform for our sales and customer success reps, takes very little time to become proficient in. The deal boards also provide great visibility into opps for management and leadership

Incentivized

I gave it a 9 here because Gong is well-suited for being a one-stop-shop for call listening as a while. The reason I didn't rate it a 10 is the UI can sometimes be a bit tough to navigate and figure out where to do certain actions.

I give them a 10 because, I have been using Gong for over a year now and have never had issues or concerns go un resolved in a day or two. Their communication is impeccable and their tech support is very hands on and prompt

Incentivized

No glitches or issues.

Incentivized

EazyBI is the only tool that allows for dynamic reporting. I'd highly recommend investing the time to learn how to create user-defined formulas since the return on value will increase as time passes

Incentivized

Gong has by far the most comprehensive information about each call, and integrates the best with our CRM: Salesforce. Not only that, but the call recording itself is the least intrusive, and it is automatically added to every external call that our team creates.

Incentivized

• Since EazyBI can be configured for team quantitative measures, collaboration time now focuses on brainstorming and discussion around projects.
• Since user-defined formulas are reused across reports, there's less deviation in reporting from different people.
• There's less time spent debating the reporting setup since reports are configured once and kept current through the fiscal quarter.

Incentivized

• I've improved my ability to find solutions for my clients. I'm now more effective in meetings because I can pay closer attention while the entire conversation is automatically recorded and transformed into text.
• I can process a large number of emails without feeling overwhelmed by the vast amount of information I receive daily. With the summaries created with Gong, I can now make faster and more effective decisions without hesitation.
• It doesn't take much effort to learn how to use this platform; this saves me a lot of time when training new members of my team to use this indispensable tool in the workplace.

Incentivized