e-automate vs. Ringostat

If you need a system to place and track sales quotes, sales orders, purchase orders, and service calls then E-Automate is perfect. However, if you want to be able to easily bulk upload customers and contracts or if you want to be able to quickly and easily track contract profitability, customer costs, etc, then you'll likely want/need a secondary or different system to do so.

Incentivized

Ringostat is a perfect all-in-one solution for companies that have more than 20,000 visits on their website per month. This service can help with: - call tracking service and tracking sources of your calls. - organizing virtual PBX with the voice menu and workspace for managers. - providing analytics of manager's efficiency in working with calls.

Incentivized

• Sending Invoices out to customers via email or printing.
• Keep track of ordering and inventory.
• Sales Tax reporting.
• Monitoring customer payment activity/setting up and removing credit holds.
• Calculating payments to process each cycle.
• Excellent aging reports.
• I like the fact that when I am looking at one item, such as an invoice, I have the capability to switch to the customer menu rather than having to exit out of invoices and then enter into customers.
• I love the flexibility of the search menus - being able to sort on several factors at once.

Incentivized

• Calltracking service. You can track sources of your calls (ads campaigns), also you can set up calls as goals in Google Analytics.
• Virtual PBX service. You can set up your own call center with voice menu for different schemes of routing calls.
• Works with your CRM. You can get all the info about your client from the CRM right before the call.
• Integrates with different services. You have ready integrations for Google Analytics and amoCRM.
• Rich API. You can build your custom solution with simple API.
• Productivity reports. You have all analytics about work of your managers and track their personal efficiency.

Incentivized

• Make sales invoices not require serial numbers, or be more flexible with it.
• Make contract invoices have some sort of flexibility in terms of editing. Our end users complain that QuickBooks made it very easy to edit invoices, and in e-automate, for them, it is practically impossible. (I do personally understand why it has to be as it is myself, I'm just forwarding their observation.)
• Make the API actually useful. I spent days looking at the functions and the functions available are not really useful.

Incentivized

• Lacking of full support for end-to-end analytics.
• Price. It might be expensive for small companies with a not so huge amount of traffic.

Incentivized

Its really the only option for the industry that does enough of what we need for it to function . I'm not sure if there were better options out there if we would have to renew our subscription. With the addition of AI, hopefully something will be able to become more useful.

Incentivized

It works well enough.

Incentivized

Mostly available, sometimes down for issues but usually there when we need it

Incentivized

Reports are the struggle the most with the information being extracted in a way that you need to copy and paste it into a new document so some of the information is not covered

Incentivized

Sometimes when you need answers quickly, a voice on the phone is far better than having to wait for email support or a callback. I have found this to have delays and feel ECI e-automate should invest more in its support infrastructure.

Incentivized

I did not participate in implementation

Incentivized

E-automate is much better at understanding the needs of the office equipment industry and provide the necessary tools. SAP Business One has limited features specific to the office equipment industry and includes things that are not useful. E-automate is also priced much better and provides the best value for your investment.

Incentivized

We chose this service because of these reasons: 1. It's an all-in-one solution for virtual PBX and call tracking. 2. The ability to fully track the personal efficiency of our managers. 3. It's a complete solution, our manager could call from the browser without installing apps, also service provided full info about the client before calling. 4. All calls can be recorded, so we had all the history of calls to check out the work of our managers. 5. Has a trial period to check out if this solution could satisfy our needs.

Incentivized

I was not involved in the sales process

Incentivized

Every department we have does use e-automate to some degree with most being successful.

Incentivized

I was not involved in the sales process

Incentivized

• The e-automate will stop working if we stop paying each year. We chose not to go to the cloud and buy the software. QuickBooks and other software are a one-time fee.
• E-automate has very few outside vendors for add-on modules.
• The vendors that do have modules are costly.

Incentivized

• We determined what are the sources of our leads, and which ads worked more effectively to provide them.
• Our company didn't need to buy a separate virtual PBX service.
• We completely eliminated the problem with missed calls.

Incentivized