Red Falcon vs. Genius Solutions

We like the fact that we are able to offer our customers a professional online presence so that we can compete with the big box stores and the Amazon's of the Office Supply world. I like being able to log into the back office to see our respective pricing from both SP Richards and Essendant.

Incentivized

Genius is well suited to our fabrication business as it covers all sections that need to be addressed in one program e.g. shipping, receiving, Sales orders, Purchase orders, invoicing, Employee clocking times from the scanning machine. easy to navigate between modules where needed once you know how.

Incentivized

• There is good training and support to help learn the product
• Makes it easy for staff to manage inventory and see what we have in stock for hardware and computers.
• Integrates with many of the Wholesalers we use right out of the box.

Incentivized

• It has a variety of modules and can customize reports or filters to suit all our needs.
• I appreciate that we can export and import from Excel.
• This freed us from certain tasks, automate certain processes and be more efficient in our work.

• Would like to be able to print only unprinted orders in packing slips.
• More reporting options within Red Falcon.
• Would like to be able to search by order number under customer order history.
• Be able to do recurring orders on the back end for MISC items.

Incentivized

• Customization of reports can be costly.
• In my opinion the Quality section is not as good as we expected.
• For Customization we need Power BI knowledge

Very easy to maneuver throughout the system and the order processing is an easy step by step process

Incentivized

Genius is easy to use but you have to male sure it's set up properly. You also have to make sure you understand what an ERP should do to know the right questions to ask when you contact customer support.

Incentivized

Support is great at taking care of our questions and issues.

Incentivized

patient, friendly and clear explanations

Incentivized

The instructors were patient and kind but the overall implementation seemed cumbersome and lengthy.

Incentivized

We did a quick review of other companies but went with Red Falcon as we knew someone else who used and was happy with their service offerings Red Falcon does seem to be expensive but it was a little hard to compare as we did not compare all the specific pricing for other competitors Again, we mainly went with Red Falcon through word of mouth

Incentivized

Genius had a far better implementation team and had everything we were looking for without having to super customize a product. The implementation was also far easier than expected due to their ability to manipulate spreadsheets and import them in. We are glad we went with Genius due to the flow of the software and the syncable database. The main thing missed about Quickbooks is the ability to easily fix mistakes by deleting transactions or edit them even after they posted. This however made financials less reliable

• Red Falcon's integration with e-auto is a tremendous time and money saver on the admin side of things!
• The overall cost of Red Falcon is a bit pricey so the ROI really depends on how much e-commerce business that can be ran thru it.

Incentivized

• Tracking job costs makes it easy to see where we are in the projects.
• We save a lot of time for the production of "repeat" jobs.
• With job tracking from start to finish, we can easily schedule deliveries.