TrustRadius

Chattermill vs. Eclipse AI

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Chattermill
Score 9.0 out of 10
N/A
The Chattermill Unified Customer Intelligence Platform helps businesses understand their customer reality. Using Chattermill, companies can unify their customer feedback data across reviews, support tickets, conversations, and social media to uncover what customers want, need, and expect from their products and services. Chattermill unifies customer feedback, customer support, and product feedback, and uses deep learning artificial intelligence (AI) to analyse customer data at…N/A
Eclipse AI
Score 0.0 out of 10
N/A
Eclipse AI is a plug-and-play AI tool that detects the risk indicators that lead to customer churn. Eclipse AI allows users to plug in voice-of-customer data from different channels (surveys, reviews, chat logs, phone logs, etc.). Eclipse AI then generates risk mitigations to reduce customer churn based on analysis of the voice-of-customer data and industry best practices.
$171
per month 3 users included
Pricing
ChattermillEclipse AI
Editions & Modules
No answers on this topic
Basic
$171
per month 3 users included
Professional
$284
per month 5 users included
Offerings
Pricing Offerings
ChattermillEclipse AI
Free Trial
YesYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details—30% discount for annual pricing.
More Pricing Information
Community Pulse
ChattermillEclipse AI
Considered Both Products
Chattermill
Chose Chattermill
Chattermill is more complex, easier to integrate between systems that we used (ticketing, livechat, reporting, CRM). Very informative reports (that will reveal what your customers really think). Custom reports creation is a benefit too - it is easier than in other systems. …
Verified User
Anonymous
Chose Chattermill
way more user friendly than others, which is one of the main reasons we went with Chattermill. We needed a tool that would take less time than pulling and analysing data, and chattermill was the top dog by far
Eclipse AI

No answer on this topic

Best Alternatives
ChattermillEclipse AI
Small Businesses
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Score 10.0 out of 10
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Score 9.0 out of 10
Medium-sized Companies
PG Forsta HX Platform
PG Forsta HX Platform
Score 8.0 out of 10
CustomerSuccessBox
CustomerSuccessBox
Score 9.5 out of 10
Enterprises
PG Forsta HX Platform
PG Forsta HX Platform
Score 8.0 out of 10
Verint Voice of the Customer
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Score 10.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
ChattermillEclipse AI
Likelihood to Recommend
8.8
(0 ratings)
-
(0 ratings)
Usability
9.1
(0 ratings)
-
(0 ratings)
User Testimonials
ChattermillEclipse AI
Likelihood to Recommend
Understanding the nuances of sentiment completely - not just in a black and white positive/negative way. Chattermill helps us find out insight that would only be possible through manual tagging, pulling data and hours of analysis. It's cut my data time in half while also helping our team show the work we've done with automated reports very easily
Verified User
Anonymous
Read full review
No answers on this topic
Pros
  • feedback management
  • integration (Slack, Zendesk)
  • analysis (NLP and sentiment analysis is my favourite)
  • great support
Rafał Mróz | TrustRadius Reviewer
Read full review
No answers on this topic
Cons
  • Reports do not automatically save when navigating to different pages
Verified User
Anonymous
Read full review
No answers on this topic
Usability
Super easy to use and very intuitive
Verified User
Anonymous
Read full review
No answers on this topic
Alternatives Considered
Chattermill is more complex, easier to integrate between systems that we used (ticketing, livechat, reporting, CRM). Very informative reports (that will reveal what your customers really think). Custom reports creation is a benefit too - it is easier than in other systems. Automatic categorization of feedback is a helpful tool that do big part of job for you
Rafał Mróz | TrustRadius Reviewer
Read full review
No answers on this topic
Return on Investment
  • Chattermill has transformed the way we look at customer satisfaction
  • Chattermill has helped us reduce churn
Verified User
Anonymous
Read full review
No answers on this topic
ScreenShots

Chattermill Screenshots

Screenshot of Zendesk support tickets, customer surveys, and Google Play reviews all contain valuable feedback, product improvement ideas, and customer requests. They can be consolidated in one place using Chattermill.Screenshot of A dashboard can be created in Chattermill that includes important metrics, charts, and tables for different areas of your business – CX, support, product, retail stores, – providing a shared workspace to fuel collaboration.Screenshot of Zendesk, App Store, or Typeform can be connected to Chattermill, so CX, support, and product teams can have a unified view of the voice of the customer. The platform integrates with over 50+ different sources of customer feedback – think online reviews, support tickets, customer surveys, and chat messages.Screenshot of It takes seconds to create a team dashboard that includes important metrics, charts, and tables. These can be added to a custom dashboards with a few clicks.Screenshot of Customer insights with dedicated CX metrics and various segmentation options help understand the hidden patterns and get to the root of problems and opportunities.

Eclipse AI Screenshots

Screenshot of Connect voice-of-customer from different channels.Screenshot of Real-time analytics to drill down and predict churn.Screenshot of AI-generated Risk Mitigants that reduce customer churn.Screenshot of AI-customised content on latest best practices for reducing churn.