Eclipse AI vs. Gainsight CS
| Product | Rating | Most Used By | Product Summary | Starting Price |
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 Eclipse AI | N/A | N/A | Eclipse AI is a plug-and-play AI tool that detects the risk indicators that lead to customer churn. Eclipse AI allows users to plug in voice-of-customer data from different channels (surveys, reviews, chat logs, phone logs, etc.). Eclipse AI then generates risk mitigations to reduce customer churn based on analysis of the voice-of-customer data and industry best practices. | $171 per month (3 users included) |
 Gainsight CS | Score8.9 out of 10 | Mid-Size Companies (51-1,000 employees) | Gainsight Customer Success (CS) is presented as a growth engine for modern post-sale teams. Built for CROs, CS leaders, and operations pros, it provides visibility into customer health, expansion potential, and revenue risk. With automation, AI, and health scoring, Gainsight helps scale outcomes without scaling headcount. With its playbooks and success plans to CSQL tracking and journey orchestration, Gainsight CS helps teams to take the right action at the right time, every time. Access to… | $2,500 Per Company Per Month |
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| Entry-level Setup Fee | No setup fee | Required | ||||||||||||||
| Additional Details | 30% discount for annual pricing. | — | ||||||||||||||
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| Eclipse AI | Gainsight CS | |
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| Likelihood to Recommend | - | 8.7 |
| Likelihood to Renew | - | 6.8 |
| Usability | - | 8.5 |
| Availability | - | 8.2 |
| Performance | - | 6.4 |
| Support Rating | - | 8.8 |
| Online Training | - | 5.5 |
| Implementation Rating | - | 6.3 |
| Configurability | - | 6.4 |
| Product Scalability | - | 7.3 |
| Vendor post-sale | - | 6.4 |