TrustRadius

edna vs. Zoho SalesIQ

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
edna
Score 0.0 out of 10
N/A
N/AN/A
Zoho SalesIQ
Score 8.4 out of 10
N/A
Zoho SalesIQ is an AI-powered live chat and analytics platform that promotes proactive customer engagement. It offers sales, marketing, and support teams a tool, with features to communicate with visitors throughout the customer lifecycle. Zoho SalesIQ can be used by businesses of all sizes across all industries. Zoho SalesIQ offers: A detailed list of visitors sorted based on the criteria that matter to businesses A codeless website…
$0
per month per user
Pricing
ednaZoho SalesIQ
Editions & Modules
No answers on this topic
Free
$0
per month per user
Basic
$10
per month per user
Professional
$17
per month per user
Enterprise
$25
per month per user
Offerings
Pricing Offerings
ednaZoho SalesIQ
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeOptional
Additional Details——
More Pricing Information
Community Pulse
ednaZoho SalesIQ
Considered Both Products
edna

No answer on this topic

Zoho SalesIQ
FM
Farren Mare
CTO (Chief Technical Officer)
Chose Zoho SalesIQ
I find the Zoho chat to be easier to implement across our web applications and WordPress site. I find the bot builder to be the simplest of the lot and was able to get it up and running within a few hours. The pricing is great and their integration with other Zoho products is …
Humayun Farooqi | TrustRadius Reviewer
Humayun Farooqi
Customer Success Manager
Chose Zoho SalesIQ
The option of the desktop application was a missing feature on both of the previously used tools, including having applications for Windows, Linux, as well as MACOS. Having a separate application for the chat agents from the main CRM application was a key missing feature as it …
Max Pollak | TrustRadius Reviewer
Max Pollak
Director of Marketing Technology
Chose Zoho SalesIQ
Not well. It is a bottom-of-the-barrel tool in all aspects. It does half the features for double the cost it seems. Their pricing models are outdated, their support is awful, onboarding team is useless. Honestly, avoid at all costs if possible. The only reason we used it was …
JB
Jessica Bwire
Communications Director
Chose Zoho SalesIQ
Zoho SalesIQ provides the control of the webpage in the hands of the subscriber, through supported live chat. Other Zoho products communicate and integrate with Zoho SalesIQ, hence, a third part application is not a demand any more. Lastly, Zoho SalesIQ has a UI which is …
Verified User
Anonymous
Chose Zoho SalesIQ
I have compared Zoho SalesIQ with some other popular Live Chat softwares that we have used previously or are using currently on our website.
The Live chat softwares are Intercom, LiveChat, and tawk.to.
Zoho SalesIQ is better in terms of price, usage, customer support, lead …
Verified User
Anonymous
Chose Zoho SalesIQ
Tawk to was nice but it was missing a lot of features that Zoho SalesIQ has. And a massively important advantage that SalesIQ had was that it integrated with other Zoho apps that we already used. The pricing of Zoho SalesIQ was also very attractive, we felt that it offered a …
John Hinson | TrustRadius Reviewer
John Hinson
Administrative Director & Marketing Manager
Chose Zoho SalesIQ
SalesIQ puts the full control of your website chat into your hands. I don't know that it's better or worse than any other service out there. It really just depends on your needs. If you already have Zoho One, this is a great tool, and you won't need another 3rd party chat …
Verified User
Anonymous
Chose Zoho SalesIQ
Google Analytics and HubSpot Marketing Hub
Verified User
Anonymous
Chose Zoho SalesIQ
We like Zoho SalesIQ better than the Hubspot live visitor tracking; it provides more information and is much more cost effective. I find Intercom.io to be a superior product and we use it on another one of our sites and actually have a noticeably higher interaction rate. …
Alexis Correa | TrustRadius Reviewer
Alexis Correa
Customer Service
Chose Zoho SalesIQ
I think that Zoho Salesiq is the missing complement to Google Analtytics. There are very complete and detailed statistics that you receive from Google Analytics but with Zoho Salesiq you have an additional live chat that allows you in any moment to establish contact with your …
Best Alternatives
ednaZoho SalesIQ
Small Businesses
Front
Front
Score 7.2 out of 10
Gist
Gist
Score 9.5 out of 10
Medium-sized Companies
Quadient Inspire
Quadient Inspire
Score 8.6 out of 10
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Enterprises
Quadient Inspire
Quadient Inspire
Score 8.6 out of 10
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
ednaZoho SalesIQ
Likelihood to Recommend
-
(0 ratings)
8.9
(0 ratings)
User Testimonials
ednaZoho SalesIQ
Likelihood to Recommend
No answers on this topic
This is being used to make it easier for our sales staff to add leads and follow up with them. Our sales team has found it considerably easier to maintain track of leads generated by this service because of the connectivity with CRM. We wanted to learn more about our customers' habits. This work is made incredibly simple and straightforward to accomplish with SalesIQ. It makes a big difference to chat with and engage with customers at the correct time without being aggressive.
Verified User
Anonymous
Read full review
Pros
No answers on this topic
  • A fine match for the company needs and incorporation.
  • Customers visibility on the platform and their behavior.
  • The amount of time spent in a given location.
  • It is extremely simple to use, with numerous manuals and instructions on how to apply every company.
  • The online chat feature is extremely beneficial to us an organization.
Verified User
Anonymous
Read full review
Cons
No answers on this topic
  • Overall it's a very simple tool that doesn't offer a lot of complexity or expanded tools
  • Even though it's all in the Zoho family, it doesn't work seemlessly with CRM or other Zoho products
  • Not always the best at identifying similar users across different browsers, devices, etc
Max Pollak | TrustRadius Reviewer
Max Pollak
Director of Marketing Technology
Read full review
Alternatives Considered
No answers on this topic
The option of the desktop application was a missing feature on both of the previously used tools, including having applications for Windows, Linux, as well as MACOS. Having a separate application for the chat agents from the main CRM application was a key missing feature as it was combined with the complete CRMs tools being used earlier. Website visitors' live and history activity on our website was missing on the tools being used earlier by our Customer Success teams.
Humayun Farooqi | TrustRadius Reviewer
Humayun Farooqi
Customer Success Manager
Read full review
Return on Investment
No answers on this topic
  • It has significantly reduced the number of phone calls and emails we used to get. Chat is more convenient for our users. It also means we can provide support with fewer agents as a single agent can work on multiple chats (unlike phone support).
  • Ability to catch and engage with new users that are potential leads has also improved our overall sales program.
  • Letting admin take over chat seamlessly without a transfer lets us provide a better quality support experience to our more important users.
Verified User
Anonymous
Read full review
ScreenShots

Zoho SalesIQ Screenshots

Screenshot of Performance metricsScreenshot of Ring viewScreenshot of Codeless botScreenshot of Proactive chat triggersScreenshot of Agent mobile appScreenshot of Audio call