eG Enterprise vs. SolarWinds Pingdom

eG Enterprise has brimming monitoring potentiality; it monitors servers, applications, networks, and basically the entire infrastructure. It is a comprehensive and flexible monitoring tool with deep app diagnostic capabilities. It reports slowing down of apps and isolates the cause of the down trending. The tool is expensive but provides good value for money.

Incentivized

Pingdom is well suited to monitor any of your public facing IPs, so you receive an alert by text message or email when the IP you are monitoring does not respond for a given length of time, from an impressive 10ms to 30s. This allows you to be pretty granular with the alerting. It's less appropriate for monitoring IPs on your LAN, unless you NAT these through your firewall.

Incentivized

• Provides extensive visibility beyond the performance of apps and the entire infrastructure.
• The excellent diagnostic capacities allow us to drill down issues and find their root cause.
• Good APM capabilities.

Incentivized

• Alerting, particularly the integration with PagerDuty.
• Reporting: the ability to go back and view the history of each status check (including details about every failure) as well as graphs and reports over a longer time period.
• Weekly uptime report emails are very convenient.
• Programmatic configuration is possible with a third-party Terraform plugin.

Incentivized

• eG Enterprise supports only traditional Deployment Architecture on Desktop, Windows server and Linux server
• Could be Improve in Integration like accepting data from different monitoring tools and perform the data analytics like deduplication correlation etc…
• I am sure the product is excellent for Technologies monitoring like Citrix, SAP, VMware, Oracle, Nutanix and 0365, Competitive licensing can defiantly give edge

Incentivized

• sometimes sends false alerts
• there should be some threshold value for when an application is not reachable, it should alert after 30 seconds and keep sending hello packets for those 30 seconds and if still there is no response, then it should send the alert.
• too many unwanted metrics.

Incentivized

Recently added features have made Pingdom less intuitive for our requirements. While Pingdom has a broad offering and remains a good value, it is becoming more than we need. Our customer base is becoming more and more global and Pingdom still lacks Asia-Pacific monitoring, which we will need within a year.

Pingdom is easy to use, very intuitive and has a very short learning curve. From the onset, we've been able to jump in and leverage the tool to accomplish our goals for page speed performance and discover the insights we need to make improvements. Its a well-designed tool and makes for a good user experience.

Incentivized

Interface is unnecessarily complicated and frequently responds slowly.

Customer service from Solarwinds has always been stellar. We've never gone unnoticed, even though we're currently within their tail segment. They're a great partner to us and indeed an important one. When we've had to submit a ticket, we've always received a response within 24 hours. I'd highly recommend SolarWinds to any organization with a server network

Incentivized

Its Lacking Synthetic monitoring of VDI user
transactions and also doesn’t comprehensively monitor the technologies like SharePoint, SAP, Exchange etc...

Incentivized

We have only used Pingdom for these needs, so I can't speak directly to competitors. That being said, for the reasons we used Pingdom it was fantastic value and the fact we never bothered to look for a competitor speaks volumes about our satisfaction with the product.

Incentivized

• Deep dive monitoring of VDI environment has defiantly helped to maintain the reliable VDI service for Citrix and VMware Horizon and avoid lot of tickets in my ITSM
• Product is really good however I believe its bit expensive, eG should rethink on the license cost

Incentivized

• Our client has continued to use our services
• It has helped our organisation keep up to date about any site traffic fluctuations and help us make educated decisions on appropriate server resources for the site
• The service is relatively inexpensive making it easy to cost into our maintenance charges

Incentivized