TrustRadius

USB Network Gate vs. ISL Light

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
USB Network Gate
Score 0.0 out of 10
N/A
USB Network Gate from Electronic Team, Inc enables users to share multiple USB devices over Ethernet and connect to them on remote machines as if the devices were physically plugged into the computers regardless of the location or distance between them.N/A
ISL Light
Score 9.6 out of 10
Small Businesses (1-50 employees)
ISL Light is remote support and remote access software that enables SMBs and large enterprises to offer fast and efficient support and maintenance for Windows, Mac and Linux computers as well as mobile device support for Android and iOS.
$34.90
per month (billed annually) per concurrent user
Pricing
USB Network GateISL Light
Editions & Modules
No answers on this topic
Standard
$34.90
per month (billed annually) per concurrent user
Self-Hosted
$44.90
per month (billed annually) per concurrent user
Premium
$54.90
per month (billed annually) per concurrent user
Enterprise (Managed Private Cloud)
$23,976
per year 20 concurrent users
Offerings
Pricing Offerings
USB Network GateISL Light
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details—ISL Online's pricing model considers the number of licenses purchased, which determines the maximum number of concurrent users within the organization. A concurrent user is defined as anyone running one or more sessions simultaneously from any device. There are no restrictions on the number of ISL Light users within a company or the remote devices managed. For example, with three licenses, an unlimited number of people in a company can use ISL Light and can access an unlimited number of remote devices, but only three users can use it concurrently. When one of these three users ends their session, a fourth user can begin their session, and so on.
More Pricing Information
Community Pulse
USB Network GateISL Light
Considered Both Products
USB Network Gate

No answer on this topic

ISL Light
Verified User
Anonymous
Chose ISL Light
Fast, quick, nonsense free, can downgrade picture quality for clients on mobile broadband

The three above mentioned softwares like CWA, Splashtop and Teamviewer can require you to lookup information on how to use the software, in-comparison to ISL where it's easy graphically.
Verified User
Anonymous
Chose ISL Light
Much more intuitive when compared to remote desktop and as no changes are required on the firewall on the server side, it's a much more secure connection.
Henry Jones | TrustRadius Reviewer
Henry Jones
Information Technology Security Specialist
Chose ISL Light
Support is always quick and responsive, although I only had to contact support for license renewals over the past few years, so in essence, once a year. We made use of ISL Online at other companies too, at that time there was no real contender in the market according to my …
Verified User
Anonymous
Chose ISL Light
TeamViewer is too expensive and I don't like the unattended management. AnyDesk doesn't have the functions that I like most about ISL Light.

TeamViewer es demasiado caro y no me gustó la gestión desatendida. AnyDesk no tiene las funciones que más me gustan de ISL Light.
Verified User
Anonymous
Chose ISL Light
AnyDesk, TeamViewer and Splashtop
Chose ISL Light
Fairness, Support and License-Costs are quite important for us. Also the abbility to install an own ISL Light-Server onPrem, if we need it in furture.
Verified User
Anonymous
Chose ISL Light
ISL Light is easy to use and covers all our permanant access devices but is also easy to manage our ad-hoc clients, the only negative over some is you can't automate remote tasks
Verified User
Anonymous
Chose ISL Light
I used LogMeIn Rescue for several years, and it has more features rich but is horrifically expensive compared to ISL Light, which was the main reason I changed. Chrome Remote Desktop must be viewed as a threat in the remote desktop application sphere. The features and usability …
Verified User
Anonymous
Chose ISL Light
Cheaper and more reliable. ISL gets the basics right.
MD
Mark Dimmock
Managing Director
Chose ISL Light
Functionality is similar but that where it end for us.
If you prefer value for money, no surprising price increases (or any increase!), instant support from UK based team who can resolve any product related query then I think ISL Light is product for you.
Stuart Sharp | TrustRadius Reviewer
Stuart Sharp
IT Director
Chose ISL Light
each of these solutions mised some functionailty that was included in ISL Light, and they were all more expensive.
Verified User
Anonymous
Chose ISL Light
Multi-monitor handling is super easy with ISL Light. The licensing model of ISL Light's self-hosted version is unbeatable. Great technical support, which often used before I purchased. The unbelievable price increase during and after the covid time of remote tools, has ended, …
Verified User
Anonymous
Chose ISL Light
ISL Light has support. At AnyDesk, I've paid for 6 years, but after four years, they wanted more money, as they had a new license with only one concurrent session. ISL Light has support, but AnyDesk Support almost does not exist. The ISL address book works fine, but AnyDesk has …
Marko Lacković | TrustRadius Reviewer
Marko Lacković
Head of general affair and informatics sector
Chose ISL Light
More user-friendly. More affordable. A Slovenian product (which means it supports the Slovene language). User support is very satisfactory and responsive. Simple installation and does not require additional knowledge from colleagues.
Verified User
Anonymous
Chose ISL Light
Price fit our needs, and it had all the functions we needed. The others all had issues that were preventing me from using it as we do on a day to day basis. Teamviewer especially has declined to a horrible state, and they trap you in with forced renewals which is seriously …
Chose ISL Light
At first we were impressed by how easy it is to get help from a remote partner. Later we found out that ISL Light is also a local product and we are happy to support local businesses.
Verified User
Anonymous
Chose ISL Light
While these are all good products and provide a solution in other use cases, at the time we were searching, ISL Light fit our use case best. It is a completely self-contained and privately hosted solution with a tool for each step, user contact, information gathering, remote …
Verified User
Anonymous
Chose ISL Light
While both apps have their strengths, we found ISL Light to be a better fit for our usecase.
Verified User
Anonymous
Chose ISL Light
Easier to use, easier to install and easier to manage. No dropping in connectivity and the GUI is much better than any other program.
Verified User
Anonymous
Chose ISL Light
We chose ISL Light because of ease of use for our customers and end users, as it's the fastest way of getting a connection to the mentioned user or PC. A big role also plays the reliability of secure connection.
Verified User
Anonymous
Chose ISL Light
ISL has better and simpler pricing also thie support is 10/10.
Features
USB Network GateISL Light
Remote Administration
Comparison of Remote Administration features of Product A and Product B
USB Network Gate
-
Ratings
ISL Light
8.0
Ratings
1% below category average
Screen sharing00 Ratings8.40 Ratings
File transfer00 Ratings7.70 Ratings
Instant message00 Ratings7.60 Ratings
Secure remote access with Smart Card authentication00 Ratings7.90 Ratings
Access to sleeping/powered-off computers00 Ratings6.70 Ratings
Over-the-Internet remote session00 Ratings8.60 Ratings
Initiate remote control from mobile00 Ratings7.40 Ratings
Remote management of servers & workstations00 Ratings8.50 Ratings
Remote Active Directory® management00 Ratings8.70 Ratings
Centralized management dashboard00 Ratings8.20 Ratings
Session record00 Ratings8.20 Ratings
Annotations00 Ratings8.30 Ratings
Monitoring and Alerts00 Ratings7.90 Ratings
Multi-platform remote control00 Ratings8.20 Ratings
Best Alternatives
USB Network GateISL Light
Small Businesses
Getscreen.me
Getscreen.me
Score 9.7 out of 10
Getscreen.me
Getscreen.me
Score 9.7 out of 10
Medium-sized Companies
Remote Desktop Manager
Remote Desktop Manager
Score 9.0 out of 10
Remote Desktop Manager
Remote Desktop Manager
Score 9.0 out of 10
Enterprises
Remote Desktop Manager
Remote Desktop Manager
Score 9.0 out of 10
Remote Desktop Manager
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Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
USB Network GateISL Light
Likelihood to Recommend
-
(0 ratings)
8.6
(0 ratings)
Likelihood to Renew
-
(0 ratings)
9.1
(0 ratings)
Usability
-
(0 ratings)
8.2
(0 ratings)
Availability
-
(0 ratings)
9.1
(0 ratings)
Performance
-
(0 ratings)
9.1
(0 ratings)
Support Rating
-
(0 ratings)
9.1
(0 ratings)
Implementation Rating
-
(0 ratings)
9.1
(0 ratings)
Product Scalability
-
(0 ratings)
9.1
(0 ratings)
User Testimonials
USB Network GateISL Light
Likelihood to Recommend
No answers on this topic
Perfect for remotely accessing user machines. Better than any of the competitors such as Anydesk etc. Feels a lot safer and the auto rollout makes it perfect for large organisations and small Cannot think of a case when it's less appropriate!
LM
Lauren McCann
IT Engineer
Read full review
Pros
No answers on this topic
  • Prikaz strani na kateri se nahaja uporabnik
  • Prikaz kontaktov uporabnikov
  • Zgodovina pogovorov s strankami
  • Možnost spreminjanja statusa dosegljivosti
  • Nalaganje datotek, zajemov slik,..
  • Klepetalnik, ki je enostaven za uporabo
  • Nas obvesti, da smo dobili sporočilo, tudi če smo izven klepetalnika
  • Display the page the user is on
  • Displaying user contacts
  • Customer conversation history
  • Ability to change availability status
  • Uploading files, capturing images, etc.
  • An easy-to-use chatbot
  • Notifies us that we have received a message, even if we are outside the chat room
Verified User
Anonymous
Read full review
Cons
No answers on this topic
  • Need a control toggle at least on AlwaysOn. User moves the mouse and you lose all control instantly.
  • Clipboard features are a bit wonky still, and your clipboard seems to get emptied a lot. So if you're trying to copy and paste you might lose something
  • Passwords for the systems are saved per machine, so if you work from multiple devices it can be tricky if you have complex passwords
Verified User
Anonymous
Read full review
Likelihood to Renew
No answers on this topic
We are renew the license for 10 years now and we do not see why would change that. It just gets better with every new version.
Žiga Klajnšek | TrustRadius Reviewer
Read full review
Usability
No answers on this topic
It is very easy to use. You hardly need any computer knowledge to learn how to use it, as everything is displayed in easily recognizable icons. Although its appearance does not look cutting-edge, it could have a more modern look, but it must be said that everything is understandable, and with just a couple of taps on each icon that appears, you already know what each thing is for, and it allows you to use it skillfully and fluidly. Everything is perfect in this regard.
MN
Matias Nunez
Administrator
Read full review
Reliability and Availability
No answers on this topic
During the entere time of use, I have never come across any availability issues.
Verified User
Anonymous
Read full review
Performance
No answers on this topic
High performance!
Verified User
Anonymous
Read full review
Support Rating
No answers on this topic
We had issues with mouse skipping on mobile devices. Support is immediatly availabe, they examined our case and in one of the new versions of the app this problem was gone.
Žiga Klajnšek | TrustRadius Reviewer
Read full review
Implementation Rating
No answers on this topic
It was so easy!
Verified User
Anonymous
Read full review
Alternatives Considered
No answers on this topic
In our specific case user console simplicity in ISL light is a major positive for ISL light. ISL always on agent for unattended access is vastly superior to TeamViewer's solution. TeamViewer has become bloated in recent years, changing things for the sake of changing them, rather than improving their offering. One advantage TeamViewer has is a copy-paste file function that does not require the use of cumbersome file transfer tool.
SS
Sebastijan Smid
Systems engineer
Read full review
Scalability
No answers on this topic
Easy to deploy onto new devices. Ability to group devices so they can managed remotely efficiently.
Verified User
Anonymous
Read full review
Return on Investment
No answers on this topic
  • We can now help our customers within minutes. Sending a technician could take hours or even days.
  • We can immediately help customers who are stuck and unable to refuel so that they can continue their journey.
  • We can now quickly resolve warranty cases, so that it hardly costs us any money.
RB
Roy Bulder
service technician
Read full review
ScreenShots

ISL Light Screenshots

Screenshot of remote access control in ISL Light.Screenshot of unattended access setup. Access can be allowed to as many computers as desired.Screenshot of a connection with a remote client, which can be set up by sending an email or sharing a link.Screenshot of interactions with the Windows UAC on a remote device.Screenshot of the dual panel File Manager, used to transfer files.Screenshot of the web console where remote desktop sessions can be managed from a web browser.