Endeca (discontinued) vs. Zendesk Explore
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Endeca (discontinued) | Score7.2 out of 10 | N/A | Endeca was a business intelligence platform for analyzing unstructured data, acquired by Oracle and since discontinued. | N/A |
 Zendesk Explore | Score8.7 out of 10 | N/A | Zendesk offers Explore, a business intelligence and customer analytics tool which integrates with the Zendesk suite featuring ticket analytics, custom fields, dashboards, and other features. Zendesk is migrating customers of the BIME analytics product, which is approaching end of support, to Zendesk Explore in 2019. | N/A |
| Endeca (discontinued) | Zendesk Explore | |||||||||||||||
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| Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
| Offerings |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | — | — | ||||||||||||||
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| Endeca (discontinued) | Zendesk Explore | ||||||||||||||||||||||
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| BI Standard Reporting |
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| Ad-hoc Reporting |
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| Report Output and Scheduling |
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| Data Discovery and Visualization |
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| Access Control and Security |
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| Mobile Capabilities |
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| Application Program Interfaces (APIs) / Embedding |
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| Endeca (discontinued) | Zendesk Explore | |
|---|---|---|
| Likelihood to Recommend | 8.0 | 9.5 |
| Likelihood to Renew | 7.4 | - |
| Usability | 7.0 | 10.0 |
| Support Rating | 8.0 | 10.0 |
| In-Person Training | 8.0 | - |
| Online Training | 9.9 | - |
| Implementation Rating | 8.0 | - |
| Data Sharing and Collaboration | 6.0 | 8.2 |
| Data Sources | 6.0 | 7.3 |