Energage in Exton offers their employee engagement emphasizing employee feedback and surveys that support employees feeling heard and understood, and also touting some employee recognition features.
N/A
Nexthink
Score 7.0 out of 10
N/A
Nexthink Workplace Experience is a cloud-native platform allowing IT teams to manage the Digital Employee Experience (DEX) by providing insights across devices, applications, users, operating systems, locations and organizational units.
N/A
Pricing
Energage
Nexthink
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Energage
Nexthink
Free Trial
No
No
Free/Freemium Version
No
No
Premium Consulting/Integration Services
No
No
Entry-level Setup Fee
No setup fee
Required
Additional Details
—
—
More Pricing Information
Community Pulse
Energage
Nexthink
Considered Both Products
Energage
Verified User
Anonymous
Chose Energage
We've yet to look into any options other Energage because we've felt Energage has completely covered our needs over the years.
Nexthink had better integration and a better user interface. 1E did not have the engagement capability which is so critical to many of the actions we complete using Nexthink. Nexthink had better trending data capabilities. 1E did not capture and hold data the way Nexthink does …
Also reviewed are Aeternity, Lakeside, and HP Proactive. The selection window wouldn't let me enter these, so putting them here. Nexthink was chosen mainly because of a broader set of use case potential, however, another huge point was the culture of the company. They value …
Nexthink is on the bleeding edge of employee feedback, which allows you to focus on the highest priorities, that in turn enables delivery of the best digital experience.
Principal Engineer - Global Desktop Infrastructure Services
Chose Nexthink
We leveraged several off the shelf performance tools prior to engaging with Nexthink (Windows Performance Toolkit, PCMark, etc.). Once we did our proof of concept with Nexthink, we knew we'd found the right tool for our organization.
We have explored using other end-user experience management tools but Nexthink stood out to us as the best option. It is very easy to get started with Nexthink using their "Nexthink Learn" platform. From there the integration of the different product offerings was seamless. …
Nexthink approaches the problem from the employees view. Using the perception from employee sentiment campaign to help steer the conversation within IT departments and not in an echo chamber that we’re used to. The community platform alone gives everyone that uses the platform …
Nexthink is the market leader in terms of measuring real user experience w.r.t End-user device. Systrack sensors work great but the GUI is not very attractive. Aternity is another great solution when integrated with other riverbed solutions like Appresponse, NetIM, and …
I've been managing desktops for 20+ years and Nexthink was the missing tool out of my toolbox. Just to give some perspective, if you were building and maintaining a house, Nexthink would be comparable to switching up from a hammer and nails and to full blown using a nailgun. Nexthink is a solution accelerator and a well thought out toolset to give you the customer experience at a glance. It allows for so much more visibility just with the default set of data points the Collector (agent) gathers, which is A LOT, and grants you the ability to gather even more data with remote actions. All of this evidence cuts how the "it could possibly be this" and "maybe it's that" discussions when you're troubleshooting an issue. It may not provide the exact answer all the time, but it gives you a "compass point" on where you need to start looking to resolve the issue. Also the service monitoring, activity monitoring, and critical event thresholds really empower the teams to know when a problem is happening and they can get ahead of it before the first call even reaches the Help Desk. Nexthink is a cornerstone tool in our environment for end user experience and I'm excited to see where the go next.
The only area of improvement may be streamlining the emails they send out after the surveys have been tabulated and the information is available. We usually just want the report and because Energage does such a good job compiling it via the dashboard and the graphics, our company doesn't have a need for further tools and promotion tips. It can get confusing when there's too many options to share and/or best practices to follow.
Sometimes it's a bit of a task when we spot an issue and need to provide machine logs for Nexthink to investigate. I believe this isn't the case when you go and use Nexthink cloud.
I think the documentation can be improved. It can be very hard to follow and lacks detail.
We have explored using other end-user experience management tools but Nexthink stood out to us as the best option. It is very easy to get started with Nexthink using their "Nexthink Learn" platform. From there the integration of the different product offerings was seamless. Nexthink provides a wide variety of library packs that come ready to use out the box, simply import them and start using them. The customisable dashboards have given our product and service owners more visibility than they've ever had before. The Nexthink community is one of the best I have been a part of, everyone is actively sharing ideas and promoting innovation. Nexthink regularly hosts user groups that bring their clients together to discuss use cases and the value they have generated using the tool. They are also very transparent with their roadmap and what they are working on, ensuring the focus is aligned to the needs of the customer.
It's helped with recruiting. Candidates see the Top Workplaces icon on our website or they read the article and they trust that we really are a Top Workplace based on the information Energage helped compile.
The impact internally is immense. Our leadership pulls direct data and comments from Energage's surveys and uses it to inform their decisions and goals. The leadership also cites what our employees told us to explain why we're doing certain things as a company. There's always alignment shared when possible so employees know their feedback matters.
The biggest ROI has been how Nexthink has helped us is with regards to time. Due to Nexthink, we are able to find/resolve issues much faster due to the great detail that Nexthink shows regarding a device history.
Nexthink allows us to be proactive in our troubleshooting. This is a huge ROI, as it provides a summary of our users issues they are facing, and we can then prioritize our time with reaching out to the end users to solve issues before they become major problems for the end user later.
