Epic Cadence Enterprise Scheduling vs. WebMD PracticePro

Cadence Enterprise Scheduling is well suited when an organization would like to have one EMR system. It is not appropriate when implementing only one application.

Incentivized

• Visual interface (GUI) that is better than most of the competition out there.
• Integration with all other Epic modules, allowing for the entire Patient Access flow to be contained within one system.
• More power and administrative roles are given to the users rather than the IT staff, providing easier maintenance of the product.

Incentivized

• Faster for users with keyboard only access if preferred.
• Overall faster performance of system interface access.
• Web-based application with full features.

Incentivized

As stated earlier, it seems to be the best out there, from a built perspective as well as a user application. While some practices feel it to be time consuming (Cadence/Prelude) together others who see the whole integration thru the Epicare and Resolute systems love it. From an IT perspective, while sometimes cumbersome to build, the end results are pleasing and satisfying. We can usually accomplish what we set out to do with the practice vision in mind.

Incentivized

EPIC has been great in their support and communication at all hours. They also openly communicate when an application TS (Technical Support) will be away and who is covering for that person. During standard non working hours - you always know what number and who to call to get resolution to issues that arise at those times

Incentivized

EPI webinars are most informative and not a long drawn out presentation. It also offer screen shots and practice tools.

Incentivized

Use implementation team from EPIC but know what you want and make sure that it=s what you get. You can be easily swayed by lack of knowledge on the application and therefore decisions are made that are not correct and then have to be redone. EPIC including Cadence needs a great understanding of the workflows you currently have and how they will be impacted by your build. We had a great understanding of the existing workflows in the offices, however lack of knowledge on the Cadence IT side, had a large impact on what was delivered as our implementers believed that a standard EPIC workflow would suffice and did not.

Incentivized

From an enterprise level I would put Cadence at the top of the pack. Compared to many smaller scheduling systems there are less pages to jump through. Scheduling is straightforward and much easier to accomplish.

Incentivized