TrustRadius: an HG Insights company

Epic Cadence

Score9 out of 10

18 Reviews and Ratings

Get a Demo

What is Epic Cadence?

Epic Cadence is the company's medical scheduling module.

Categories & Use Cases

Reviews

What users are saying about Epic Cadence.
View all reviews

Analyzing Cadence Application

Incentivized
Christie Tolentino-Chango RN MSN, MBA, HC
Senior Cadence Consultant in Information Technology at Sagacious Consultants (201-500 employees employees)

Pros

  • The system is simple to use it helps schedulers create appointments and, avoids placing patients in situations where they are scheduled at the same time in different facilities.
  • It has many reports that can help managers maintain a smooth operation and shows what areas need to improve.
  • It has a one place for all scheduling information for schedulers to see patient's appointments, especially when patients do not recall where or when their next appointments will be.
  • The system can be created in such a way that you can control who can make appointments and who can't.
  • They system when built provides warnings to schedulers helping to minimize many scheduling errors like overbooking.

Cons

  • I may not call it a weakness, but previously getting certification for the application was difficult.
  • Things have become better in providing analyst information on how the system should be built. In my early experience, I had to learn things myself seeking assistance from the technical support from Epic.
  • Upgrades usually comes every two years, keeping up with the things they have upgraded takes learning.
  • Sometimes they tend to change many functionalities for the better, but sometimes better is not good.

Return on Investment

  • Because I have implemented this application in more than 8 facilities, the reports I get is that it has provided a strong ROI for the organization.
  • In the first phase of implementation ROI cannot be expected because of the learning curve of the users. Physician offices usually minimize their number of patients during the initial phases of using the system.
  • Many of the use of Epic applications have a very strong positive impact on the organization, ROI each year increases as the organization users gets acclimated and becomes efficient in using the system.
  • Because of the many reporting capabilities of the application, manager's have a better grasp on how well or how bad the department is going. It provides them information on where areas of improvement can be managed.

Cadence at PeaceHealth quickie review

Incentivized
Maxim Galkin
Consultant - Epic Ambulatory, Cadence, Prelude Analyst in Information Technology at PeaceHealth (1001-5000 employees employees)

Pros

  • Visual interface (GUI) that is better than most of the competition out there.
  • Integration with all other Epic modules, allowing for the entire Patient Access flow to be contained within one system.
  • More power and administrative roles are given to the users rather than the IT staff, providing easier maintenance of the product.

Cons

  • Better reports.
  • Better ability to customize the schedules.

Return on Investment

  • Practices take a hit short term, but the long term productivity increases usually result in a 10-20% boost to revenue if not more.

Communication is Key

Jesus Elizalde-Lindgren
Data Quality Specialist in Quality Assurance at Swedish Medical Center (10,001+ employees employees)

Pros

  • Identifies patient popualtion
  • Tracks referral, orders, etc.
  • Tracks Meaningful Use measures.

Cons

  • Providing specific details about what certain measures mean.
  • Its layout could be clearer.
  • Organization of topics

Return on Investment

  • It has helped us track Meaningful Use very well and allows us to attest for over 400 providers and hitting a 97% passing success rate.
  • Allowed to make improvement it tracking our preventative health measures, such as cancer screenings.
  • We are now able to build specific patient registies in order to do be outreach and reacall to our patients.

Cadence Superiority over Centricity at BCM

Incentivized
Verified User
Analyst in Information Technology (10,001+ employees employees)

Pros

  • Graphical User Interface (GUI).
  • Easy to program and propagate across different specialties
  • integration with Onbase ECM system.

Cons

  • Faster for users with keyboard only access if preferred.
  • Overall faster performance of system interface access.
  • Web-based application with full features.

Return on Investment

  • Initial two quarters of productivity was lower but ramped up quicker than expected.
  • Billing process workflow improved in the first quarter of implementation.
  • Training material assistance from vendor to end users would be great.

Alternatives Considered

Centricity EMR

Other Software Used

Centricity EMR, eClinicalWorks

EPIC- Great system for hospital based practices

Incentivized
Verified User
Manager in Professional Services (51-200 employees employees)

Pros

  • Visually the schedule is very easy to see and you can get a great snap shot of the entire day regardless of how many providers you are scheduling for.
  • They also have easy to use templates for scheduling productivity.

Cons

  • Other systems offer a bit more support - such as easy to see patient confirmations on the schedule, calls to patients in need of follow-up appointments, saving your staff valuable time, and quick and easy reports added to your dashboard of insurances that need further authorization.

Return on Investment

  • Easy to utilize system for large practices for streamlined scheduling.