Kount, an Equifax company vs. NICE Actimize

A scenario where Midigator is well suited is in the efficient response time. I like how fast Midigator always replies to my emails in a timely manner. I also appreciate how they are willing to go above and beyond always to help me and make sure I have all questions answered always.

Incentivized

Most of the firms that use this tool range from the biggest banks to budding financial firms. It provides custom solutions to garner the business needs and regulatory requirements which are continuously becoming complex needs for all. It is also a gradually evolving tool/product adding more and more solutions and features down it road to constantly be able to deliver to the client needs.

Incentivized

• Business to Client Interaction - Midigator employees respond quickly to client requests
• Empowers their employees to make decisions in the best interest of the client they are serving
• Helps prevent chargebacks/disputes
• Saves their clients time and money
• Ease of use
• Consolidates multiple MIDs under one room for easy management and monitoring
• Prices their products and services competitively

Incentivized

• The overall UI is very clean and friendly. The operations team will find the RCM Dashboard very useful and easy to operate while the analytics team will have no problem working on the policy manager for creating new fraud detection rules.
• Ene to end fraud solution. Cover Card fraud, Remote Banking, Deposit fraud, Employee fraud and commercial banking.
• The ability to use Actimize internal scoring system and creating additional custom scoring system . Integrating both in fraud detection scenarios.

Incentivized

• RDR alerts are often categorized as chargebacks instead which takes some work on our side to get the numbers just right.
• While upper management is very responsive and incredibly helpful when an emergency arises, we do not feel like the account managers are very knowledgeable or proactive.

Incentivized

• Not as much as I can think of

Incentivized

Midigator does what we need and doesn't try to add a bunch of confusing extra functionality we don't need.

Incentivized

No system is perfect, but Midigator is always in pursuit of perfection. I give them high marks for always trying their best to continue adding value.

Incentivized

We utilized Kount and Midigator concurrently for a short period of time. I have zero negatives to share about Kount, but we did not continue with them because we found Midigator to fill all of our current needs. In all truth, Kount and Midigator paired well together to cast a wide net on potential chargebacks/disputes, and it helped us gain an edge in preventing them. We moved on from Kount because it did not yield as many prevention notices as Midigator, but should the need arise and our budget increase, we'd likely team up to include them to compliment Midigator in having the best chargeback midigator system ever.

Incentivized

As a fraud prevention consultant i worked both with Actimize IFM And Fico Falcon.
For Card Fraud (debit/credit) Falcon has an advantage, but on the end to end fraud Actimize is a better investment.

Incentivized

• Before using Midigator, members would call to cancel their membership and customer service would cancel them and provide a refund. However, the member would also call their bank to dispute the original charge. So, they end up getting double the amount that they paid. Using Midigator, we are able to avoid losing revenue.

Incentivized

• Increased employee efficiency.

Incentivized