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eStreamDesk vs. Freshdesk Omni

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    eStreamDesk

    Score10 out of 10
    N/AeStreamDesk is a flexible helpdesk platform that enables support staff to easily manage many requests from multiple services.N/A

    Freshdesk Omni

    Score9.5 out of 10
    N/AFreshdesk Omni is an AI-powered, comprehensive solution for offering customers seamless experiences today and in the future.

    $35

    per month per agent

    Pricing
    eStreamDeskFreshdesk Omni
    Editions & Modules
    No answers on this topic
    Growth
    $29
    per month (billed annually) per agent
    Pro
    $69
    per month (billed annually) per agent
    Enterprise
    $109
    per month (billed annually) per agent
    Offerings
    Pricing Offerings
    eStreamDeskFreshdesk Omni
    Free Trial
    YesYes
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsAll accounts start as 30 days free trial and continue as free or pay as you go plans. There are no sign up fees or long term contracts and no upfront costs. You pay only for what you use and you can change or cancel your plan any time.—
    More Pricing Information
    Features
    eStreamDeskFreshdesk Omni
    Incident and problem management
    Comparison of Incident and problem management features of eStreamDesk and Freshdesk Omni
    Feature
    eStreamDesk
    10.0
    1 Ratings
    Freshdesk Omni
    8.5
    1 Ratings
    Organize and prioritize service tickets10.01 Ratings9.11 Ratings
    Subscription-based notifications10.01 Ratings7.31 Ratings
    Ticket creation and submission10.01 Ratings8.21 Ratings
    Ticket response10.01 Ratings9.11 Ratings
    Expert directory00 Ratings9.11 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of eStreamDesk and Freshdesk Omni
    Feature
    eStreamDesk
    10.0
    1 Ratings
    Freshdesk Omni
    7.3
    1 Ratings
    Customer portal10.01 Ratings9.11 Ratings
    Email support10.01 Ratings7.31 Ratings
    IVR00 Ratings7.31 Ratings
    Social integration00 Ratings4.51 Ratings
    Help Desk CRM integration00 Ratings8.21 Ratings
    Self Help Community
    Comparison of Self Help Community features of eStreamDesk and Freshdesk Omni
    Feature
    eStreamDesk
    -
    Ratings
    Freshdesk Omni
    9.1
    1 Ratings
    External knowledge base00 Ratings9.11 Ratings
    Internal knowledge base00 Ratings9.11 Ratings
    User Ratings
    eStreamDeskFreshdesk Omni
    Likelihood to Recommend
    10.0
    (2 ratings)
    7.3
    (1 ratings)
    Likelihood to Renew
    8.2
    (1 ratings)
    -
    (0 ratings)
    Usability
    -
    (0 ratings)
    8.2
    (1 ratings)