eStreamDesk vs. Fulcrum

The application's simplistic approach to Web-based helpdesk management makes it simple to use. It avoids unnecessary functionality and has a simple, clear user interface. The only features that are really helpful to businesses are hosted on the platform. This is of great help in minimizing workload, especially if you meant to use it for customer requests.

Incentivized

We use Fulcrum to record information about vehicles and our product in the field to ensure we have clean and organized records of work completed and issues encountered. This has unlocked immense value for us. It allows managers to review work to maintain high quality. Using Fulcrum has also allowed for large amounts of field data to be gathered and quickly transferred from our field team to our engineering team when necessary.

Incentivized

• Live-chat.
• Outstanding customer service from a ticket tracking service.
• Simple and very easy to use.

Incentivized

• Organize information and tie it back to particular job.
• Easy to build and modify "apps".
• Export information in easy to share format (pdf, .csv, zip, etc).

Incentivized

• No complaints - it does what it is expected to do at a very reasonable price.

• When exporting an app at the completion of a project file names are downloaded with what seem to be a random conglomeration of characters.
• When exporting an app at the completion of a project photo file names are downloaded with what seem to be a random conglomeration of characters.
• The load time between windows when using the Fulcrum website is a bit slow.

Incentivized

No complaints at all. Great cost. eStreamDesk does the job.

I tried several open source tools. The relationship between product quality and effort to set up open source tools, and the acquisition of a server, favor eStreamDesk. The US price is $7 a month per agent. It is perfectly translated into Spanish.

• Manual data entry of collected field information is no longer required saving anywhere from 1 to 10 hours of tedious work and eliminating human error.
• Clients are impressed with our ability to use digital field notes and our ability to communicate in near real time which helps ensure client retention and expanding our envelope of work with them.
• Instead of spending time trying to find out what, why, where, and when a picture was taken the guess work is removed as photos are georeferenced and can be annotated in the field.

Incentivized