TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    eStreamDesk

    Score10 out of 10
    N/AeStreamDesk is a flexible helpdesk platform that enables support staff to easily manage many requests from multiple services.N/A

    Gist

    Score9.5 out of 10
    N/AGist is a unified marketing, sales, and support platform. It includes live chat, a help desk, knowledge base, email marketing, marketing automation, opt-in forms, and more.

    $29

    per month

    Pricing
    eStreamDeskGist
    Editions & Modules
    No answers on this topic
    Professional
    $29.00
    per month
    Premium
    $99.00
    per month
    Offerings
    Pricing Offerings
    eStreamDeskGist
    Free Trial
    YesYes
    Free/Freemium Version
    YesYes
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsAll accounts start as 30 days free trial and continue as free or pay as you go plans. There are no sign up fees or long term contracts and no upfront costs. You pay only for what you use and you can change or cancel your plan any time.—
    More Pricing Information
    Features
    eStreamDeskGist
    Incident and problem management
    Comparison of Incident and problem management features of eStreamDesk and Gist
    Feature
    eStreamDesk
    10.0
    1 Ratings
    Gist
    -
    Ratings
    Organize and prioritize service tickets10.01 Ratings00 Ratings
    Subscription-based notifications10.01 Ratings00 Ratings
    Ticket creation and submission10.01 Ratings00 Ratings
    Ticket response10.01 Ratings00 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of eStreamDesk and Gist
    Feature
    eStreamDesk
    10.0
    1 Ratings
    Gist
    -
    Ratings
    Customer portal10.01 Ratings00 Ratings
    Email support10.01 Ratings00 Ratings
    Chat Analytics and Reports
    Comparison of Chat Analytics and Reports features of eStreamDesk and Gist
    Feature
    eStreamDesk
    -
    Ratings
    Gist
    8.9
    2 Ratings
    Chat history and transcripts00 Ratings8.92 Ratings
    Chat reporting00 Ratings8.92 Ratings
    Chat and web analytics00 Ratings8.92 Ratings
    User Ratings
    eStreamDeskGist
    Likelihood to Recommend
    10.0
    (2 ratings)
    9.5
    (112 ratings)
    Likelihood to Renew
    8.2
    (1 ratings)
    8.2
    (2 ratings)
    Usability
    -
    (0 ratings)
    6.7
    (4 ratings)
    Support Rating
    -
    (0 ratings)
    8.6
    (9 ratings)