eStreamDesk vs. Gladly CX Platform

The application's simplistic approach to Web-based helpdesk management makes it simple to use. It avoids unnecessary functionality and has a simple, clear user interface. The only features that are really helpful to businesses are hosted on the platform. This is of great help in minimizing workload, especially if you meant to use it for customer requests.

Incentivized

In my case, every day working with Gladly CX Platform is better than the way we used to work with Zendesk, as we did have a big upgrade. So, working with Gladly CX Platform has improved our job daily, making the job faster and easier and that help us tomake the customer happier and to succed in our goal and happiness guarantee

Incentivized

• Live-chat.
• Outstanding customer service from a ticket tracking service.
• Simple and very easy to use.

Incentivized

• Keeps record of previous interactions/customer history.
• Displays customer profile, orders and inquiries simultaneously.
• Allows for excellent employee management (as in seeing where the team is at individually and collectively during a work day).

Incentivized

• No complaints - it does what it is expected to do at a very reasonable price.

• Gladly continues to enhance the reporting capabilities of the platform making it an even stronger tool with each update.

Incentivized

No complaints at all. Great cost. eStreamDesk does the job.

Gladly really has all the information needed about a customer that you would need.If gladly does have a specified space for specific information you can add notes in multiple locations to remind you self of special circumstances. Gladly meets all our expectations and continues to provide a see less transaction

Incentivized

Because I've been using the platform for almost 3 years, and it has been a game changer in our line of work, making the work easier and faster. And in peak season, when we hire new agents, the training is way better and easier. So for me, using this platform has made my job better

Incentivized

Gladly is always available to support its customers. That being said, we really haven’t needed support. The product is intuitive and stable. The reality is the support we receive is more collaboration on how we can help Gladly continue to revolutionize this space.

Incentivized

I tried several open source tools. The relationship between product quality and effort to set up open source tools, and the acquisition of a server, favor eStreamDesk. The US price is $7 a month per agent. It is perfectly translated into Spanish.

Gladly truly delivers what other vendors promote:

• True Omnichannel support.
• Easy to use UI.
• Robust reporting.
• Full SaaS solution.
• Built-in knowledgebase.
• Simple implementation.
• Great support team.
• True business partnership.
• Full 360 views of your customer.
• Reduced ramp time for agents.

It truly is the future of Customer Support software. True game changer.

Incentivized

• Improved Customer Satisfaction
• Operational Efficiency and Cost Savings
• Revenue Growth Through Enhanced Customer Experience

Incentivized