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eStreamDesk vs. Gladly CX Platform

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    eStreamDesk

    Score10 out of 10
    N/AeStreamDesk is a flexible helpdesk platform that enables support staff to easily manage many requests from multiple services.N/A

    Gladly CX Platform

    Score8 out of 10
    N/AGladly Software headquartered in San Francisco offers their omnichannel customer service platform, providing one platform to oversee customer correspondences and also provide customer self-help.

    $38

    Per Month Per User

    Pricing
    eStreamDeskGladly CX Platform
    Editions & Modules
    No answers on this topic
    Task Based
    $38.00
    Per Month Per User
    Customer Facing
    $150.00
    Per Month Per User
    Offerings
    Pricing Offerings
    eStreamDeskGladly CX Platform
    Free Trial
    YesNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeOptional
    Additional DetailsAll accounts start as 30 days free trial and continue as free or pay as you go plans. There are no sign up fees or long term contracts and no upfront costs. You pay only for what you use and you can change or cancel your plan any time.—
    More Pricing Information
    Features
    eStreamDeskGladly CX Platform
    Incident and problem management
    Comparison of Incident and problem management features of eStreamDesk and Gladly CX Platform
    Feature
    eStreamDesk
    10.0
    1 Ratings
    Gladly CX Platform
    8.0
    2 Ratings
    Organize and prioritize service tickets10.01 Ratings5.02 Ratings
    Subscription-based notifications10.01 Ratings00 Ratings
    Ticket creation and submission10.01 Ratings10.01 Ratings
    Ticket response10.01 Ratings5.01 Ratings
    Expert directory00 Ratings10.01 Ratings
    ITSM collaboration and documentation00 Ratings10.02 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of eStreamDesk and Gladly CX Platform
    Feature
    eStreamDesk
    10.0
    1 Ratings
    Gladly CX Platform
    10.0
    2 Ratings
    Customer portal10.01 Ratings00 Ratings
    Email support10.01 Ratings10.02 Ratings
    IVR00 Ratings10.02 Ratings
    Social integration00 Ratings10.02 Ratings
    Help Desk CRM integration00 Ratings10.02 Ratings
    Self Help Community
    Comparison of Self Help Community features of eStreamDesk and Gladly CX Platform
    Feature
    eStreamDesk
    -
    Ratings
    Gladly CX Platform
    10.0
    1 Ratings
    External knowledge base00 Ratings10.01 Ratings
    Internal knowledge base00 Ratings10.01 Ratings
    User Ratings
    eStreamDeskGladly CX Platform
    Likelihood to Recommend
    10.0
    (2 ratings)
    10.0
    (2 ratings)
    Likelihood to Renew
    8.2
    (1 ratings)
    10.0
    (1 ratings)
    Support Rating
    -
    (0 ratings)
    10.0
    (1 ratings)