TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    eStreamDesk

    Score10 out of 10
    N/AeStreamDesk is a flexible helpdesk platform that enables support staff to easily manage many requests from multiple services.N/A

    Gorgias

    Score8.5 out of 10
    N/AGorgias is a Conversational AI platform for ecommerce used to drive sales and resolves support inquiries. Built for Shopify but featuring integrations for WooCommerce, BigCommerce, Magento, and PrestaShop.

    $60

    per month Up to 350 mothly tickets

    Pricing
    eStreamDeskGorgias
    Editions & Modules
    No answers on this topic
    Starter
    $10
    per month 50 monthly tickets
    Basic
    $50
    per month 300 monthly tickets
    Pro
    $300
    per month 2,000 monthly tickets
    Advanced
    $750
    per month 5,000 monthly tickets
    Enterprise
    Custom Pricing
    Custom ticket volume
    Offerings
    Pricing Offerings
    eStreamDeskGorgias
    Free Trial
    YesYes
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsAll accounts start as 30 days free trial and continue as free or pay as you go plans. There are no sign up fees or long term contracts and no upfront costs. You pay only for what you use and you can change or cancel your plan any time.Discount available for annual billing. Additional cost for automated ticket handling.
    More Pricing Information
    Features
    eStreamDeskGorgias
    Incident and problem management
    Comparison of Incident and problem management features of eStreamDesk and Gorgias
    Feature
    eStreamDesk
    10.0
    1 Ratings
    Gorgias
    9.5
    2 Ratings
    Organize and prioritize service tickets10.01 Ratings9.02 Ratings
    Subscription-based notifications10.01 Ratings10.02 Ratings
    Ticket creation and submission10.01 Ratings10.02 Ratings
    Ticket response10.01 Ratings10.02 Ratings
    Expert directory00 Ratings9.02 Ratings
    ITSM collaboration and documentation00 Ratings9.01 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of eStreamDesk and Gorgias
    Feature
    eStreamDesk
    10.0
    1 Ratings
    Gorgias
    10.0
    2 Ratings
    Customer portal10.01 Ratings10.02 Ratings
    Email support10.01 Ratings10.02 Ratings
    IVR00 Ratings10.02 Ratings
    Social integration00 Ratings10.02 Ratings
    Help Desk CRM integration00 Ratings10.02 Ratings
    Self Help Community
    Comparison of Self Help Community features of eStreamDesk and Gorgias
    Feature
    eStreamDesk
    -
    Ratings
    Gorgias
    10.0
    2 Ratings
    External knowledge base00 Ratings10.02 Ratings
    Internal knowledge base00 Ratings10.02 Ratings
    User Ratings
    eStreamDeskGorgias
    Likelihood to Recommend
    10.0
    (2 ratings)
    9.0
    (2 ratings)
    Likelihood to Renew
    8.2
    (1 ratings)
    -
    (0 ratings)
    Usability
    -
    (0 ratings)
    10.0
    (1 ratings)