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eStreamDesk vs. Kustomer

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eStreamDesk

2 Reviews and Ratings

Kustomer

68 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    eStreamDesk

    Score10 out of 10
    		N/AeStreamDesk is a flexible helpdesk platform that enables support staff to easily manage many requests from multiple services.N/A

    Kustomer

    Score8.7 out of 10
    		N/AKustomer is a customer service CRM platform built for managing high support volume by optimizing experiences throughout the customer service journey. Kustomer was acquired by Facebook in late 2020, but spun out in 2023 and re-launched as an independent entity, Kustomer, LLC.

    $89

    per month per user

    Pricing
    eStreamDeskKustomer
    Editions & Modules
    No answers on this topic
    Enterprise
    $89
    per month, per user
    Ultimate
    $139
    per month, per user
    Offerings
    Pricing Offerings
    eStreamDeskKustomer
    Free Trial
    YesNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsAll accounts start as 30 days free trial and continue as free or pay as you go plans. There are no sign up fees or long term contracts and no upfront costs. You pay only for what you use and you can change or cancel your plan any time.All plans require an annual subscription and 8 users minimum.
    More Pricing Information
    Features
    eStreamDeskKustomer
    Incident and problem management
    Comparison of Incident and problem management features of eStreamDesk and Kustomer
    Feature
    eStreamDesk
    10.0
    1 Ratings
    Kustomer
    8.1
    18 Ratings
    Organize and prioritize service tickets10.01 Ratings8.017 Ratings
    Subscription-based notifications10.01 Ratings8.513 Ratings
    Ticket creation and submission10.01 Ratings8.018 Ratings
    Ticket response10.01 Ratings8.018 Ratings
    Expert directory00 Ratings8.314 Ratings
    ITSM collaboration and documentation00 Ratings8.013 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of eStreamDesk and Kustomer
    Feature
    eStreamDesk
    10.0
    1 Ratings
    Kustomer
    8.0
    18 Ratings
    Customer portal10.01 Ratings8.611 Ratings
    Email support10.01 Ratings10.018 Ratings
    IVR00 Ratings8.310 Ratings
    Social integration00 Ratings7.314 Ratings
    Help Desk CRM integration00 Ratings6.013 Ratings
    Self Help Community
    Comparison of Self Help Community features of eStreamDesk and Kustomer
    Feature
    eStreamDesk
    -
    Ratings
    Kustomer
    8.5
    14 Ratings
    External knowledge base00 Ratings8.014 Ratings
    Internal knowledge base00 Ratings9.014 Ratings
    User Ratings
    eStreamDeskKustomer
    Likelihood to Recommend
    10.0
    (2 ratings)
    9.0
    (39 ratings)
    Likelihood to Renew
    8.2
    (1 ratings)
    7.9
    (2 ratings)
    Usability
    -
    (0 ratings)
    10.0
    (5 ratings)
    Availability
    -
    (0 ratings)
    9.1
    (2 ratings)
    Performance
    -
    (0 ratings)
    6.4
    (2 ratings)
    Support Rating
    -
    (0 ratings)
    9.4
    (7 ratings)
    In-Person Training
    -
    (0 ratings)
    7.6
    (2 ratings)
    Online Training
    -
    (0 ratings)
    8.3
    (2 ratings)
    Implementation Rating
    -
    (0 ratings)
    7.9
    (2 ratings)
    Configurability
    -
    (0 ratings)
    7.9
    (2 ratings)
    Ease of integration
    -
    (0 ratings)
    7.2
    (2 ratings)
    Product Scalability
    -
    (0 ratings)
    9.1
    (1 ratings)
    Vendor post-sale
    -
    (0 ratings)
    8.7
    (2 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    9.1
    (2 ratings)