eVoice vs. VirtualPBX

EVoice offers its customers a better way to connect. It reduces the cost of repairs, maintenance, long distance calls. eVoice helps to save your money. Everything is okay, but sometimes it could appear that it takes more steps to record a message; this issue could be simplified, and the interface could be updated.

Incentivized

We consider that it is a very complete internet call software that is worth having in all companies that want to increase their sales through customer service agents because, with all its tools, agents improve their workday by day.

Incentivized

• Low Pricing.
• Ease of use.
• Professional voicemail.

Incentivized

• Provides real-time analytics and reports that show agent performance during a call, email, or chat, analyzing conversations and indicating where to improve.
• All call recording features are very easy to access and configure such as regular call recordings and scheduled recordings for specific customers.
• As it is a cloud-based software with mobile access, we can use it outside the office without any problems, just with the phone and internet connection.

Incentivized

• The scheduling is very granular, but the interface for setting up the schedule isn't the easiest to navigate.
• I would like the ability to copy or clone schedules. We have 3 different schedules on three different hunt groups and when there are changes to be made, I would like to be able to make the change on one schedule and copy that for another hunt group.
• The interface for the users to change some of their settings (password, phone, email, etc) isn't very user friendly. I usually have to walk users through changes, and at that point, it is easier for me to just make the changes myself.

Incentivized

• Possibly a better way of covering the one zillion features and functions in classes
• Possibly a better way of covering the one zillion features and functions in classes

Incentivized

Once it works and has retain ROI.....keep it going

So much easier than our old PBX or any on-prem PBX I have ever used. We were up and running in an hour. Tweaking the caller menus is so easy.

Incentivized

I was not an employee when Onebox was selected, but I have used Avaya and Nortel PBXs in the past and while it is not as powerful, it has a lot of great features and a much lower cost of entry.

Incentivized

We started with the irugubak VirtualPBX around the year 2000. We were extremely satisfied with that and now can't say more about the newly updated version. As for other system,I did not feel it was at all necessary to investigate given our extreme satisfaction with this vendor

Incentivized

• It has given us a central communication point for a geographically diverse workforce.
• It gave us the ability to start an inbound help desk call center without purchasing a separate product.
• We use the conference bridges for better collaboration across our organization.

Incentivized

• Professional appearance to customers
• Simple solution for voice conferencing

Incentivized