Experro vs. Salesforce Experience Cloud

Experro's seamless integration and powerful features have elevated our eCommerce game. We would enthusiastically recommend Experro to any business seeking a complete solution for creating stunning and high-performing online stores. Its user-friendly nature and compatibility with BigCommerce make it an ideal choice for those aiming to surpass customer expectations.

Incentivized

[Salesforce Experience Cloud (formerly Salesforce Community Cloud)] seems to be very well suited for what we want to use it for, which is to allow customers to have access to their ongoing and already-resolved cases, which will save our customer success team time and allow for transparency. It also seems well-suited for fine-tuning knowledge libraries, as it allows you to track the knowledge articles that are most impactful (and conversely, those that are less impactful) as you are able to track the path that customers use to self-serve ahead of submitting a ticket. I haven't run into any scenarios yet where we wanted to use Experience Cloud as a solution but discovered that it wasn't a fit.

Incentivized

• Experro's Headless Store Frontend integrated with our existing backend on Shopify, creating rich, lightning-fast, headless content and commerce experiences without requiring us to overhaul our system.
• It bundled all the necessary components for headless eCommerce implementation, eliminating the need for separate hosting, CDN, or CMS.
• Experro offered revenue-generating search experiences for each customer, significantly increasing our conversions.

• Complete integration with the Salesforce ecosystem. Data displayed in your Community portal reflects records from a Sales Cloud organization
• Highly customizable. A Community Cloud portal can be totally customized both visually and with different funcionalities with little to no coding skills required

Incentivized

• While the current menu management works effectively, some users may find a simplified user interface to be more intuitive and user-friendly.

• None that come to mind - integrations, experience, and use is great! However, if you're trying to learn it yourself, you may benefit from consulting an expert. Or, if you're wondering if it's good for you, a business analysis will suit you well before you implement to save yourselves, time, money, efforts, and even people.

Incentivized

When it's all so good,what's the reason to not renew it? ;)

The ease of use is top-notch! Honestly, the platform is intuitive. Whether it i uploading new content or managing the digital assets of a landing page - we got the hang of it pretty quickly.

Usability is pretty streamlined, especially if you're familiar with other Salesforce products, but even if not, take it from me, as I just entered the technological space about two years ago, that this product is pretty simple to learn. You don't have to jump in with your head underwater. Small wins and learnings along the way are what foster long-term understandings and enable your evolution alongside the product. I definitely recommend Salesforce Trailhead along with it

Incentivized

Through ease of use and expandability, I think that Community Cloud is a best in class at exposing Salesforce integrations, as well as expandability in working through building custom add-ons for Salesforce for collaborations and self-service. Additionally, the speed to market on these changes are lightning-quick and allow for experimentation.

Incentivized

We had contacted the support team to solve our doubts about the theme integration. The team was quick. Apparently they are available 24x5, it is pretty much enough to cover all our needs in the real-time.

We have weekly calls with our Salesforce reps. They bring new ideas to the table and help with taxonomy builds. They have also answered many questions and connected us to the right people for us to grow our knowledge and utilization of the platform. They are a good partner overall in comparison.

Incentivized

In my experience, Experro is Highly affordable, no operational overhead, fully-managed so you can focus on your business whereas Contentful has a Higher license, development, and maintenance costs.Experro integrates with any eCommerce platform and offers a fully-managed frontend out-of-the-box while there is a need to hire developers to stitch Contentstack, eCommerce APIs, and third-party apps into a “custom” build frontend.

Salesforce Experience Cloud was selected due to its tight integration with our existing Salesforce CRM platform. Customization of the portal was much, much simpler compared to Sharepoint - especially with role-based security parameters that are ultimately inherited based on attributes within the Salesforce CRM platform. Salesforce Experience Cloud was a natural fit for this customer-facing purpose.

Incentivized

• Switching to Experro has saved a lot of our developers' time, getting them to focus on other pertinent tasks instead of making daily updates on the website

• Its given us much better issue and customer satisfaction tracking, since before Community Cloud much of our communications were extremely siloed within Outlook. We had no visibility because communications happened on an individual basis rather than a holistic level (the company).
• We've increased user interaction and given our customers a reason to come to the website repeatedly.
• Our costs have gone up, naturally, as the system proves to be a strong solution. We have pulled in other resources and teams which requires more licenses. I guess that's a sign of success but also a cost.

Incentivized