Salesforce Experience Cloud

Salesforce Experience Cloud

411 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Salesforce Experience Cloud	Score7.8 out of 10	N/A	Salesforce Marketing Cloud Engagement (formerly Salesforce Experience Cloud or Salesforce Community Cloud) is an online forum powered by Salesforce that enables businesses to connect with their employees, customers, partner organizations, and prospects. Designed to help facilitate communication and information sharing, customers can ask questions and request help, administrators can integrate data from third-party apps, and employees can collaborate across projects and…	N/A

Pricing

Salesforce Experience Cloud

No answers on this topic

Pricing Offerings
Salesforce Experience Cloud
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
No

No setup fee

—

Community Pulse
Key User Insights
	Salesforce Experience Cloud
Considered Both Products	Salesforce Verified User Chose Salesforce Experience Cloud I have used Oracle Fusion and it was super slow if compared to Salesforce. The loading time was longer and information was not organized in a simple way like Salesforce. Even though I haven't participated in the decision process of subscribing to Salesforce, as an employee I … Incentivized Helpful? Jason Guinn Chief Financial Officer in Finance and Accounting at Clinical Management Concepts, Inc. (Pharmaceuticals, 51-200 employees) Chose Salesforce Experience Cloud Salesforce Experience Cloud was selected due to its tight integration with our existing Salesforce CRM platform. Customization of the portal was much, much simpler compared to Sharepoint - especially with role-based security parameters that are ultimately inherited based on … Incentivized Helpful? David Nero Assistant Vice President in Information Technology at University of Massachusetts (Non-Profit Organization Management, 501-1000 employees) Chose Salesforce Experience Cloud Salesforce Experience Cloud (formerly Salesforce Community Cloud) is better when you are using Salesforce for applications. Drupal is a solid open-source web content management system for internal and external websites, but if you are using Salesforce for services or case … Incentivized Helpful? Verified User Chose Salesforce Experience Cloud We already have Salesforce Sales and Service Cloud and integration with Salesforce Experience Cloud is easier to configure and manage. Incentivized Helpful? Verified User Chose Salesforce Experience Cloud We are currently using Vanilla to manage our community (including our knowledge base & ideas), but will be moving to [Salesforce Experience Cloud (formerly Salesforce Community Cloud)] within the quarter. We decided to move forward with Experience Cloud because it integrates so … Incentivized Helpful? Christopher Rodriguez COO (Chief Operating Officer) in Professional Services at MK Partners (Computer Software, 11-50 employees) Chose Salesforce Experience Cloud Does not have direct access to the Salesforce data, must integrate and maintatin that integration which is costly. Just having a single source login is valuable. Incentivized Helpful? Verified User Chose Salesforce Experience Cloud [N/A] Incentivized Helpful? Verified User Chose Salesforce Experience Cloud I have used Datatel/Colleague/Recruiter before. There were issues because only one person at the institution was able to have the student's record open at a time. This was problematic when collaboration between departments was necessary especially in the case of admissions, … Incentivized Helpful? Siddarth Upadhya Manager, Global Business Alliance in Sales at R Systems (Information Technology & Services, 1001-5000 employees) Chose Salesforce Experience Cloud After evaluating others on the market, we found that Salesforce Community Cloud comes with many more features than it competitors. Also Salesforce Community Cloud is way more user-friendly than others. And above all, we were looking for faster sales support in which Salesforce … Incentivized Helpful? Pedro Henrique de Almeida Salesforce Developer Intern in Information Technology at JFOX IT Partners (Information Technology and Services, 11-50 employees) Chose Salesforce Experience Cloud Before Community Cloud, a common alternative was the development of web sites externally with integration to Sales Cloud being made from external API calls. This is a far costlier and more complex endeavour since it requires a dedicated development team to create and maintain … Incentivized Helpful? Joseph Alleruzzo Associate Director, Client Leadership for Michelin in Marketing at Havas Media Group (Marketing and Advertising, 5001-10,000 employees) Chose Salesforce Experience Cloud Overall, Salesforce is the most effective solution since it is part of an integrated stack to house and activate CRM audiences within an email, but also expand upon it via the DMP. This can allow for cross channel reach and exposure frequency measurement. If we were to partner … Incentivized Helpful? Verified User Chose Salesforce Experience Cloud Salesforce has highly customizable lead management and scoring, while HubSpot can get small businesses up and running quickly with lead generation via content marketing. HubSpot is unique in its focus on inbound and content marketing—in fact, that's at the core of what the … Incentivized Helpful? Kimberly Devane Founder & Managing Director at Entrust Research & Recruiting, LLC (Market Research, 1-10 employees) Chose Salesforce Experience Cloud I never found another database solution that works as well as Salesforce. Incentivized Helpful? Verified User Chose Salesforce Experience Cloud As our client already used Salesforce CRM, it is a simple integration tasks to link Community to CRM. As such this was a quick deployment with the base data already being present and easily linked to. Incentivized Helpful? Verified User Chose Salesforce Experience Cloud I’m sure Salesforce does this as well but we were able to create many macros for Zendesk, that helped our agents interact with customers on a very consistent basis. We haven’t quite got that far in our organization, but I do think it would be useful to our agents. Incentivized Helpful? Verified User Chose Salesforce Experience Cloud Overall, Communities provides additional features and better front end experience. Incentivized Helpful? Verified User Chose Salesforce Experience Cloud Salesforce Community Cloud was purchased by the company and I was not a decision-maker or involved in the implementation process. Simply a user. Incentivized Helpful? Verified User Chose Salesforce Experience Cloud Zendesk was far better at case management. Atlassian Confluence for knowledge base was not perfect but it was better than Community Cloud for search and appearance for the FAQ. Incentivized Helpful? Michael Tantouri Customer Success Manager in Customer Service at Sitecore (Computer Software, 501-1000 employees) Chose Salesforce Experience Cloud Other online community forum software vendors include, HiveBrite, ForumBee and Memeni. the main competitor being HiveBrite. Additional tools with chat functionality may also include Slack which i have used. Having th ability to create groups by product / team / region etc. Incentivized Helpful? Aubrey Miles Cash Application Specialist in Finance and Accounting at Arkadin (Telecommunications, 1001-5000 employees) Chose Salesforce Experience Cloud I have personally not used any other software comparable to Salesforce Community Cloud at this time. Incentivized Helpful? Verified User Chose Salesforce Experience Cloud We have only ever used a different internal program that was custom built by our web team. It was not functional with Outlook and all the other systems we use daily. Salesforce is our central hub for everything! Incentivized Helpful? Jessie Mead Salesforce Consultant in Information Technology at TBK Bank (Financial Services, 501-1000 employees) Chose Salesforce Experience Cloud Community Cloud is directly connected to the database (Salesforce), so there is no need for a 3rd party or an API to bring systems together. This means that CRM users can see all Intranet items from Salesforce directly. It's also extremely straight forward in use, but can be … Incentivized Helpful? Verified User Chose Salesforce Experience Cloud This is the only product we have used. Incentivized Helpful? Taylor Martz Internal Communications Specialist in Marketing at CrossCountry Mortgage (Financial Services, 1001-5000 employees) Chose Salesforce Experience Cloud I did not select Community Cloud, but since we had the Salesforce platform it was preferred to use this instead of Office 365. I currently use SharePoint at my new organization and there is a much higher level of participation, customization, storage, and synchronicity among … Incentivized Helpful?
	Would buy again
	No answers on this topic
	Delivers good value for the price
	No answers on this topic
	Happy with the feature set
	No answers on this topic
	Lived up to sales and marketing promises
	No answers on this topic
	Implementation went as expected
No answers on this topic

Features

Salesforce Experience Cloud

Comparison of Security features of Salesforce Experience Cloud
Feature	Salesforce Experience Cloud 10.0 1 Ratings
Role-based user permissions	10.01 Ratings

Comparison of Platform & Infrastructure features of Salesforce Experience Cloud
Feature	Salesforce Experience Cloud 10.0 1 Ratings
API	10.01 Ratings
Internationalization / multi-language	10.01 Ratings

Comparison of Web Content Creation features of Salesforce Experience Cloud
Feature	Salesforce Experience Cloud 9.3 1 Ratings
WYSIWYG editor	8.01 Ratings
Code quality / cleanliness	10.01 Ratings
Admin section	10.01 Ratings
Page templates	10.01 Ratings
Library of website themes	8.01 Ratings
Mobile optimization / responsive design	10.01 Ratings
Publishing workflow	10.01 Ratings
Form generator	8.01 Ratings

Comparison of Web Content Management features of Salesforce Experience Cloud
Feature	Salesforce Experience Cloud 8.6 1 Ratings
Content taxonomy	9.01 Ratings
SEO support	8.01 Ratings
Bulk management	8.01 Ratings
Availability / breadth of extensions	8.01 Ratings
Community / comment management	10.01 Ratings

Comparison of Results and Analysis features of Salesforce Experience Cloud
Feature	Salesforce Experience Cloud 8.0 1 Ratings
Conversion tracking	8.01 Ratings
Test reporting	8.01 Ratings
Funnel Analysis	8.01 Ratings
User Segmentation	8.01 Ratings

Comparison of Digital Experience Platform features of Salesforce Experience Cloud
Feature	Salesforce Experience Cloud 10.0 1 Ratings
Campaign management	10.01 Ratings
Cloud enablement	10.01 Ratings
Content aggregation	10.01 Ratings
Content classification	10.01 Ratings
Multi-channel content personalization	10.01 Ratings
Customer data analytics	10.01 Ratings
DXP Third-Party Integrations	10.01 Ratings
Multi-website management	10.01 Ratings
Digital asset management	10.01 Ratings
Editorial workflows and task management	10.01 Ratings

User Ratings
	Salesforce Experience Cloud
Likelihood to Recommend	10.0 (52 ratings)
Usability	9.4 (4 ratings)
Performance	9.1 (5 ratings)
Support Rating	7.7 (17 ratings)
Ease of integration	9.4 (4 ratings)