Feedier vs. Satmetrix (discontinued)

To collect customer response about product and services I recommend Feedier. However, Feedier may not be best for collecting reviews and testimonial

Incentivized

Satmetrix is best suited if you don't currently use Salesforce. A lot of its main selling points are negated by the virtue of having Salesforce. Case management is in Salesforce, reporting is in Salesforce, the structure that NPX imposes is actually clunky and unwieldy, and is much more streamlined on competing platforms such as GetFeedback and SurveyMonkey. The only thing that leaves is the consultative service on being best practice and I don't really get to see any of that.

Incentivized

• Easily Customize Landing Feedback Page
• Great Display and Generation of Feedback Results
• Different Collection Types

Incentivized

• The user community Satmetrix has developed is great. More so, they seem to have identified this as an area for on-going investment.
• The course materials provided by Satmetrix for certification were thorough.

• Sending SMS & Email campaigns to Recipient - it is a bit challenging to import contact information
• More option to customize the footer area

Incentivized

• Java compatibility, needs to work with newer versions. Prompts to use an older Java version in a browser can be annoying while creating reports and have to close them, then reopen with the right version.

Costs would play a big role in a potential renewal. Additionally, with the experience gained from the original project and education, I would feel comfortable running a program with a less costly vendor.

Incentivized

Feedier survey tool has better report generation and brand customization. Feedier offers a lot of features that lets you customize your surveys as you see fit. You are able to choose different styles for every single section of the survey. You also have the option of adding your own questions to the survey template. On top of that, you can add images and gifs to the landing page. There's also a great feature that lets you send customized emails out to each individual survey taker.

Incentivized

Our previous survey tools were SurveyMonkey and in-house applications. Satmetrix is significantly more powerful than anything we have used previously.

• Able to improve pricing strategies resulting in 50% increase in purchase
• Reduce the need to employ research staff, reducing costs.
• Speed up the process of collecting and analyzing results

Incentivized

• Satmetrix is teaching us what our clients like and don't like about our software.
• Satmetrix allows users to close the loop with customers.

Incentivized