Field Service Cloud vs. ServiceTitan

Field Service Cloud

Field Service Cloud

1 Reviews and Ratings

ServiceTitan

ServiceTitan

38 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Field Service Cloud	Score 10.0 out of 10	N/A	N/A	$196 per month
ServiceTitan	Score 5.7 out of 10	N/A	ServiceTitan is a cloud-based field service management solution. The platform includes CRM, intelligent dispatch, comprehensive reporting, marketing management tools, mobile connectivity for field techs, and QuickBooks integration. The platform's core product offers advanced job booking, drag and drop dispatch board, communication with technicians via integrated texting, email and calls, and advanced reporting. The technician mobile solution allows for paperless invoicing, virtual…	$125 per technician/per month

Pricing

Field Service Cloud

ServiceTitan

Editions & Modules

Basic: $196
per month

ServiceTitan: $125
per technician/per month
ServiceTitan: $398
per month

Offerings

Pricing Offerings
Field Service Cloud	ServiceTitan
Free Trial
Yes	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

Required

Additional Details

—

—

More Pricing Information

Community Pulse
	Field Service Cloud	ServiceTitan
Considered Both Products	Field Service Cloud No answer on this topic	ServiceTitan Brian Bleakley IT Project Services Manager Chose ServiceTitan Autotask has a sales team that can work with you to understand your specific business scenario. They have offered to scope an integration project with us. We are looking forward to making progress on a tailored solution with them. Incentivized Helpful? Adam VanderHeiden, CPA Accounting Manager Chose ServiceTitan I haven't done product comparisons. ServiceTitan just had so many features we found helpful. From sales and job scheduling, to technician dispatching, to inventory tracking, to reporting and dashboards, to time cards, there was a lot that we were able to upgrade to with … Incentivized Helpful? Verified User Anonymous Chose ServiceTitan No comparisons. Everyone tries to emulate Service Titan. Service Titan has had the best support. Service Titan also seems like they have a better development team to build out their product and listen to client feedback. Where that's helpful is that they're constantly pushing … Incentivized Helpful? Courtney Van Delden Septic System Specialist Chose ServiceTitan We used Service Fusion for a few months just to get our feet wet in the digital world as we were hesitant to move away from paper processes. Service Fusion is a simpler program which may be good for some, but we needed more and ST offers all we need. (Of course, NO program is … Incentivized Helpful? Lauren Morgan Marketing Manager Chose ServiceTitan We have used ServiceTitan since I have been in the industry, so I am not able to compare it to other software. From conversations with people in my network, I have heard that it is the most powerful, but also the most expensive. Incentivized Helpful? Verified User Anonymous Chose ServiceTitan We used ESC for over 20 years. When they released FieldEdge, we gave it a try, but it fell short from our expectations. The software had a slow loading time and was not reliable. They were features in FieldEdge that I wish ServiceTitan had for sure, but the overall reliability … Incentivized Helpful? MS Madeline Simpson Marketing Automation Manager Chose ServiceTitan HouseCall Pro and Dispatch Incentivized Helpful? Cherie Hudson VP of Marketing Chose ServiceTitan Service Titan has more functionality than most programs we have used. It brings all departments together in one spot and is a very clean concise program, the mobile app is better than the rest and easy to implement and train new employees on. It is also a cloud base and works … Incentivized Helpful? AW Andy Wyatt Owner and ceo Chose ServiceTitan I don't recall the names of the other companies. I tried three. My main complaint was the inability to accommodate flat rate and track sold hours. Incentivized Helpful?

Best Alternatives
	Field Service Cloud	ServiceTitan
Small Businesses	Method:CRM Score 8.5 out of 10	Method:CRM Score 8.5 out of 10
Medium-sized Companies	Jotform Score 8.5 out of 10	Jotform Score 8.5 out of 10
Enterprises	Oracle Service Score 5.1 out of 10	Oracle Service Score 5.1 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Field Service Cloud	ServiceTitan
Likelihood to Recommend	- (0 ratings)	3.7 (0 ratings)
Usability	- (0 ratings)	4.4 (0 ratings)

User Testimonials
	Field Service Cloud	ServiceTitan
Likelihood to Recommend	No answers on this topic	ServiceTitan seems to be incredibly customizable depending on what is needed, and therefore I would recommend it in any case where customers and jobs are recorded and scheduled. It can be used in a variety of ways and has multiple functions, including revenue and inventory tracking. Whether a big or small company, I feel with proper training anyone could utilize ServiceTitan very effectively to improve both productivity and record-keeping. Incentivized JG James Goethe Customer Service Representative Read full review
Pros	No answers on this topic	Real-time tracking. The biggest problem in logistics in, my opinion, is knowing if your products are arriving on time or not especially as it pertains to food, that was huge here. Most of our managers travel constantly from corporate to distribution because of how centralized the company is they needed something flexible that allowed them to run reports whenever and however. Ease of use - I'll be honest in that our employees are not the cream of the crop as it pertains to their education, this software made the learning process simple. Incentivized John Chavez Training Manager and Instructional Designer Read full review
Cons	No answers on this topic	We'd like to be able to text estimates (currently, email is the only function) We'd like to have audit trails on Customer and Location records (currently only at the job level) We'd like to be able to email/text the customer multiple options within estimates, like the techs can do on their tablet, it's just not a function that can be presented by the office. Incentivized Courtney Van Delden Septic System Specialist Read full review
Usability	No answers on this topic	I rarely run into any issues while using ServiceTitan other than the occasional scheduled maintenance. It is very intuitive and easy to learn, with many capabilities that can be suited to any job position in a business. The functions are consistent regardless of your department or use case, and can be easily customized to fit any and all of a company's needs. Incentivized JG James Goethe Customer Service Representative Read full review
Alternatives Considered	No answers on this topic	autotask has a sales team that can work with you to understand your specific business scenario. They have offered to scope an integration project with us. We are looking forward to making progress on a tailored solution with them Brian Bleakley IT Project Services Manager Read full review
Return on Investment	No answers on this topic	We can more effectively retain customers and send them offers if it's been a while since their last visit. Our cash flow has dramatically improved because now the technicians invoice everything. We can get estimates out the door within the hour, not days later. Incentivized ER Evan Rasmussen Marketing Coordinator Read full review
ScreenShots		ServiceTitan Screenshots