FileWall vs. AppRiver from OpenText

FileWall is well suited for legal departments because they are receiving a lot of attachments daily and it is very difficult to work in complete safety. We have some more experienced users that are not used to paying attention to attachments, and FileWall is very useful in these situations to prevent hacker attacks.

I would highly recommend AppRiver for inbound email filtering. We have been very pleased with the performance and the ease of use. The occasional email does get through, but I have had that happen on any email filtering we have used in the past. Great product and great support as well

Incentivized

• Easy to implement, it is one click to activate service.
• FileWall admin console straight forward and user-friendly, Also dashboard gives great insights.
• Very economical, price of $1 per user/month is more than affordable with discount for annual subscription.

• Ease of management for a MSP. Even though there is no integration w/ PSA tools currently, I don't see this as a negative. The management is multi-tenant and simple to navigate.
• Support via chat is fast and very competent. Only downside is they are just available during extended business hours, not 24x7 on the chat.
• Reselling Office 365 is very simple and gives us an advantage over our competitors. Includes pre sales support and post sale support.
• Encrypted email services act much like others, it works very well and includes and Outlook Plug in to make it obvious you intend to send messaged encrypted.
• Email continuity. Email queuing is included, so if your onsite server goes down, mail queues at the spam filter until service is restored. You can step it up w/ their email continuity service which give you access to your mail at the spam filter in cases where your mail server is down for an extended period of time.

Incentivized

• It's only available on the Microsoft Marketplace. Would like to see it available through other channels.

• We had an issue with bills coming to us instead of going directly to the client that took a little longer to fix than we would have preferred.
• It would be nice if the bills included the domain name. When I was receiving my client's bill, it was difficult to tell which domains the bill was for.
• Cost a little more than from Microsoft directly.

Incentivized

At first place I was beta tester of the product, and after that I've introduce this products to few of my clients who also wanted to try the product because there is one month trial free of charge. After trial phase my clients was very satisfied and they are making decision to acquired this product.

AppRiver is very easy to use. A new employee can begin using it on their first day.

Incentivized

There support I would give 100 as they really go the extra mile to assist you and also take note of what you have to say.

AppRiver's live support is above what I expected, and I use it exclusively. I always get a professional, courteous, and knowledgeable tech that is easy to understand within a few minutes of placing a call. If you do have to leave a message they have always promptly returned my call.

Incentivized

FileWall can be used in addition to all listed solutions as well as stand-alone attachment protection solution. FileWall has great price for SMBs and easy to implement and configure. If you are looking for a great attachment protection solution - FileWall will be your best option. It will protect you and in same time your administrators don't need to spend much time working on it.

AppRiver takes Microsoft 365 and simplifies the billing, provisioning, and support, to the point that we no longer have to deal with Microsoft directly, are able to simply focus on the product, rather than all the settings, setup, and all the other headaches typically associated with setting up a Microsoft365 Tenant.

Incentivized

• I feel my email is safe.
• Automatically detects if the email is safe or if can cause harm.
• Very good investment for SMB.

• We were able to drop our email scanning software that was taking hours to clear the cache of emails daily. The reduction in delays on email scanning improved our efficiency as emails take seconds to minutes to get to where they are going not hours.
• Encrypted email service (Cypher-Post) is difficult to use as well as our recipients do not like how difficult it is to use. The stub emails that contain links often get deleted because people are trained not to click on links in emails. This has caused substantial delays in people getting emails from us.

Incentivized