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Five9 Agent Assist vs. RingEX

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Five9 Agent Assist

5 Reviews and Ratings

RingEX

459 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Five9 Agent Assist

    Score8.1 out of 10
    		N/AEnterprise-ready AI-powered technology used to improve agent productivity and efficacy, helping them to be more informed, engaged, and focused on the customers. And sales leaders get instant visibility into trends in the contact center, enabling them to optimize performance.N/A

    RingEX

    Score8.6 out of 10
    		N/ARingEx is a cloud-based VoIP solution available via computer mobile application. It features video and audio conferencing, desktop phone rentals, collaboration tools, and integrations with other business applications. Plans are available on a monthly, per user subscription basis.

    $19.99

    per month

    Pricing
    Five9 Agent AssistRingEX
    Editions & Modules
    No answers on this topic
    Essentials (up to 20 users)
    $19.99
    per user/per month
    Standard
    $27.99
    per user/per month
    Premium
    $34.99
    per user/per month
    Ultimate
    $49.99
    per user/per month
    Offerings
    Pricing Offerings
    Five9 Agent AssistRingEX
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details—Pricing above is per/month paid annually. Pricing increases when paid monthly. Essentials - $29.99/month (paid monthly) Standard - $37.99/month (paid monthly) Premium - $44.99/month (paid monthly) Ultimate - $59.99/month (paid monthly)
    More Pricing Information
    Features
    Five9 Agent AssistRingEX
    Cloud PBX
    Comparison of Cloud PBX features of Five9 Agent Assist and RingEX
    Feature
    Five9 Agent Assist
    -
    Ratings
    RingEX
    8.5
    160 Ratings
    Hosted PBX00 Ratings8.487 Ratings
    Multi-level Interactive Voice Response (IVR)00 Ratings8.0118 Ratings
    User templates00 Ratings8.4109 Ratings
    Call reports00 Ratings8.6144 Ratings
    Directory of employee names00 Ratings9.3143 Ratings
    Call Management
    Comparison of Call Management features of Five9 Agent Assist and RingEX
    Feature
    Five9 Agent Assist
    -
    Ratings
    RingEX
    8.8
    169 Ratings
    Answering rules00 Ratings8.7154 Ratings
    Call recording00 Ratings9.2143 Ratings
    Call park00 Ratings8.5123 Ratings
    Call screening00 Ratings8.5134 Ratings
    Message alerts00 Ratings9.1159 Ratings
    VoIP system collaboration
    Comparison of VoIP system collaboration features of Five9 Agent Assist and RingEX
    Feature
    Five9 Agent Assist
    -
    Ratings
    RingEX
    8.9
    145 Ratings
    Video conferencing00 Ratings8.8110 Ratings
    Audio conferencing00 Ratings9.4125 Ratings
    Video screen sharing00 Ratings8.380 Ratings
    Instant messaging00 Ratings9.298 Ratings
    Mobile apps
    Comparison of Mobile apps features of Five9 Agent Assist and RingEX
    Feature
    Five9 Agent Assist
    -
    Ratings
    RingEX
    9.3
    146 Ratings
    Mobile app for iOS00 Ratings9.2128 Ratings
    Mobile app for Android00 Ratings9.3110 Ratings
    User Ratings
    Five9 Agent AssistRingEX
    Likelihood to Recommend
    -
    (0 ratings)
    8.5
    (180 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    8.9
    (15 ratings)
    Usability
    -
    (0 ratings)
    8.7
    (11 ratings)
    Availability
    -
    (0 ratings)
    9.3
    (110 ratings)
    Performance
    -
    (0 ratings)
    8.0
    (2 ratings)
    Support Rating
    -
    (0 ratings)
    5.3
    (28 ratings)
    In-Person Training
    -
    (0 ratings)
    7.3
    (1 ratings)
    Implementation Rating
    -
    (0 ratings)
    8.1
    (6 ratings)
    Configurability
    -
    (0 ratings)
    7.0
    (1 ratings)
    Contract Terms and Pricing Model
    -
    (0 ratings)
    1.0
    (1 ratings)
    Ease of integration
    -
    (0 ratings)
    9.0
    (1 ratings)
    Product Scalability
    -
    (0 ratings)
    10.0
    (2 ratings)
    Professional Services
    -
    (0 ratings)
    1.0
    (1 ratings)
    Vendor post-sale
    -
    (0 ratings)
    4.0
    (1 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    8.0
    (1 ratings)