Five9 Intelligent Virtual Agent vs. Verint Intelligent Virtual Assistant (IVA)

Five9 Intelligent Virtual Agent

Five9 Intelligent Virtual Agent

6 Reviews and Ratings

Verint Intelligent Virtual Assistant (IVA)

Verint Intelligent Virtual Assistant (IVA)

3 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Five9 Intelligent Virtual Agent	Score 9.9 out of 10	N/A	Five9 Intelligent Virtual Agent, based on Inference Studio which was developed by Inference Solutions and acquired by Five9 October 2020, is a web based visual tool that enables users to build AI-Powered Intelligent Virtual Agents to help businesses of all sizes automate their customer care workloads.	N/A
Verint Intelligent Virtual Assistant (IVA)	Score 7.7 out of 10	N/A	The Verint Intelligent Virtual Assistant (formerly Verint Self-Service solutions) is a customer-oriented knowledge management solution including technology acquired by Verint from Next IT in 2017. The platform includes voice self-service IVR, a virtual AI-guided assistant (Next IT), and Verint's own knowledge management system for self-service.	N/A

Pricing

Five9 Intelligent Virtual Agent

Verint Intelligent Virtual Assistant (IVA)

Editions & Modules

No answers on this topic

No answers on this topic

Offerings

Pricing Offerings
Five9 Intelligent Virtual Agent	Verint Intelligent Virtual Assistant (IVA)
Free Trial
No	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

No setup fee

Additional Details

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More Pricing Information

Community Pulse
	Five9 Intelligent Virtual Agent	Verint Intelligent Virtual Assistant (IVA)
Considered Both Products	Five9 Intelligent Virtual Agent SM steven mikutel Information Technology Auditor Chose Five9 Intelligent Virtual Agent It does an excellent cost-effective job Incentivized Helpful?	Verint Intelligent Virtual Assistant (IVA) Verified User Anonymous Chose Verint Intelligent Virtual Assistant (IVA) Verint Intelligent Virtual Assistant had more features and functionality than the Genesys product as well as customization and further options for internal system integration to our existing on-prem systems. In addition, we also had a rapport with other Verint products and … Incentivized Helpful? JR José Martín Rivera Innovation and Projects Manager Chose Verint Intelligent Virtual Assistant (IVA) Verint Intelligent Virtual Assistant is a complement of the previous products selected. Once we study extensive customer wave information to study, and we identified opportunities areas to best and improve the operation then Verint Intelligent Virtual Assistant takes part to … Incentivized Helpful? Verified User Anonymous Chose Verint Intelligent Virtual Assistant (IVA) Salesforce we had a difficult time only because we did not have a Salesforce rep to support our AI journey. For Intercom, this was extremely easy to set up, super easy to create new conversation flows and customize. The only downside Intercom had was they didn't have the … Incentivized Helpful?

Best Alternatives
	Five9 Intelligent Virtual Agent	Verint Intelligent Virtual Assistant (IVA)
Small Businesses	IBM watsonx Orchestrate Score 8.7 out of 10	IBM watsonx Orchestrate Score 8.7 out of 10
Medium-sized Companies	Genesys DX (discontinued) Score 10.0 out of 10	Genesys DX (discontinued) Score 10.0 out of 10
Enterprises	Genesys DX (discontinued) Score 10.0 out of 10	Genesys DX (discontinued) Score 10.0 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Five9 Intelligent Virtual Agent	Verint Intelligent Virtual Assistant (IVA)
Likelihood to Recommend	9.0 (0 ratings)	7.7 (0 ratings)
Usability	- (0 ratings)	5.9 (0 ratings)

User Testimonials
	Five9 Intelligent Virtual Agent	Verint Intelligent Virtual Assistant (IVA)
Likelihood to Recommend	It works great in the pre-qualify area Incentivized SM steven mikutel Information Technology Auditor Read full review	The IVA is very well suited to handle routine questions and basic actions that would typically require customer support. It may be a little more challenged handling edge cases but in those instances we have found it provides an easy transfer to a live agent Incentivized Verified User Anonymous Read full review
Pros	pre qualify processing real time analytics scores calls quality Incentivized SM steven mikutel Information Technology Auditor Read full review	Payment Handling FAQ Contextual Interaction High Volume, Low Value Calls Replacement Card Handling Incentivized Verified User Anonymous Read full review
Cons	more training would be good documentation and case study materia; Incentivized SM steven mikutel Information Technology Auditor Read full review	Customer service (support) Reservations E-Commerce Incentivized José Martín Rivera Innovation and Projects Manager Read full review
Usability	No answers on this topic	It is well suited for employees with technical experience Incentivized JL James Liebherr Director, CX Operation Read full review
Alternatives Considered	It does an excellent cost-effective job Incentivized SM steven mikutel Information Technology Auditor Read full review	Verint Intelligent Virtual Assistant is a complement of the previous products selected. Once we study extensive customer wave information to study, and we identified opportunities areas to best and improve the operation then Verint Intelligent Virtual Assistant takes part to give customer solutions. Incentivized José Martín Rivera Innovation and Projects Manager Read full review
Return on Investment	pre qualify process is big real time analytics are great Incentivized SM steven mikutel Information Technology Auditor Read full review	Decreased overall AHT in chat by 10% minutes Improved overall containment rates by 10% Has yet to help our CSAT/NPS scores Incentivized Verified User Anonymous Read full review
ScreenShots		Verint Intelligent Virtual Assistant (IVA) Screenshots