Five9 vs. Five9 WFO
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Five9 | Score8.4 out of 10 | N/A | Five9 is cloud contact center software for inbound, outbound, blended, or multi-channel operations. This solution includes management capabilities such as campaign management, quality monitoring, real-time and historical reporting, and call recording. | $119 per month |
 Five9 WFO | Score10 out of 10 | N/A | Five9 WFO, based on the Virtual Observer call center recording and workforce optimization software from Coordinated Systems which was acquired by Five9 in early 2020, enables users to optimize staffing with accurate multi-skill, multi-channel forecasts and schedules, real-time adherence, and intraday management. Five9 WFO functionality comes with pre-built integrations for Salesforce, Zendesk, Oracle, and ServiceNow. | N/A |
| Five9 | Five9 WFO | |||||||||||||||
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| Editions & Modules |
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| Offerings |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | Five9 offers pricing options to suit your business needs: Monthly On-Demand —Companies looking to quickly scale their operations with minimum costs Per-Minute Fees — Products such as voice message broadcasting or IVR with Speech recognition Annual Contracts — Reduced fee compared to monthly on-demand pricing | — | ||||||||||||||
| More Pricing Information | ||||||||||||||||
| Five9 | Five9 WFO | |||||||||||||||||||||||||||||||||||||||||||
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| Contact Center Software |
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| Workforce Optimization (WFO) |
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| Five9 | Five9 WFO | |
|---|---|---|
| Likelihood to Recommend | 6.5 | - |
| Likelihood to Renew | 10.0 | - |
| Usability | 9.0 | - |
| Availability | 9.0 | - |
| Performance | 8.0 | - |
| Support Rating | 9.0 | - |
| Online Training | 10.0 | - |
| Implementation Rating | 10.0 | - |
| Configurability | 9.0 | - |
| Contract Terms and Pricing Model | 8.0 | - |
| Ease of integration | 9.0 | - |
| Product Scalability | 9.0 | - |
| Professional Services | 9.0 | - |
| Vendor post-sale | 8.0 | - |
| Vendor pre-sale | 8.0 | - |