| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Five9 | Score8.4 out of 10 | N/A | Five9 is cloud contact center software for inbound, outbound, blended, or multi-channel operations. This solution includes management capabilities such as campaign management, quality monitoring, real-time and historical reporting, and call recording. | $119 per month |
 Genesys PureConnect (discontinued) | Score6.8 out of 10 | N/A | Genesys PureConnect was an omnichannel contact center platform that offered cloud-based or on-premise deployments. It featured a SIP-based architecture with VoIP capabilities, allowing companies to connect legacy voice systems and use existing phones. A legacy product, new users are encouraged to investigate Genesys Cloud. | N/A |
| Five9 | Genesys PureConnect (discontinued) | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Editions & Modules |
| No answers on this topic | ||||||||||||||
| Offerings |
| |||||||||||||||
| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | Five9 offers pricing options to suit your business needs: Monthly On-Demand —Companies looking to quickly scale their operations with minimum costs Per-Minute Fees — Products such as voice message broadcasting or IVR with Speech recognition Annual Contracts — Reduced fee compared to monthly on-demand pricing | — | ||||||||||||||
| More Pricing Information | ||||||||||||||||
| Five9 | Genesys PureConnect (discontinued) | |
|---|---|---|
| Considered Both Products | | No answer on this topic |
| Key User Insights | ||
| Would buy again | ||
No answers on this topic | No answers on this topic | |
| Delivers good value for the price | ||
No answers on this topic | No answers on this topic | |
| Happy with the feature set | ||
No answers on this topic | No answers on this topic | |
| Lived up to sales and marketing promises | ||
No answers on this topic | No answers on this topic | |
| Implementation went as expected | ||
No answers on this topic | No answers on this topic | |
| Five9 | Genesys PureConnect (discontinued) | |||||||||||||||||||||||||||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Contact Center Software |
| |||||||||||||||||||||||||||||||||||||||||||
| Workforce Optimization (WFO) |
| |||||||||||||||||||||||||||||||||||||||||||
| Five9 | Genesys PureConnect (discontinued) | |
|---|---|---|
| Likelihood to Recommend | 6.5 | 5.3 |
| Likelihood to Renew | 10.0 | 8.6 |
| Usability | 9.0 | 7.3 |
| Availability | 9.0 | 9.1 |
| Performance | 8.0 | 8.8 |
| Support Rating | 9.0 | 4.0 |
| In-Person Training | - | 8.2 |
| Online Training | 10.0 | 8.3 |
| Implementation Rating | 10.0 | 6.1 |
| Configurability | 9.0 | 9.0 |
| Contract Terms and Pricing Model | 8.0 | - |
| Ease of integration | 9.0 | 8.1 |
| Product Scalability | 9.0 | 8.2 |
| Professional Services | 9.0 | - |
| Vendor post-sale | 8.0 | 8.8 |
| Vendor pre-sale | 8.0 | 8.8 |