Five9 vs. Twilio
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Five9 | Score8.4 out of 10 | N/A | Five9 is cloud contact center software for inbound, outbound, blended, or multi-channel operations. This solution includes management capabilities such as campaign management, quality monitoring, real-time and historical reporting, and call recording. | $119 per month |
 Twilio | Score7 out of 10 | N/A | Twilio offers a CPaaS and CCaaS solution, with the combination of its programmable Voice, Video, and Messaging APIs, as well as the Twilio Flex cloud contact center. Additional capabilities include Twilio's Elastic SIP Trunking, as well as API for WhatsApp. | $0 per min per participant |
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| Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
| Additional Details | Five9 offers pricing options to suit your business needs: Monthly On-Demand —Companies looking to quickly scale their operations with minimum costs Per-Minute Fees — Products such as voice message broadcasting or IVR with Speech recognition Annual Contracts — Reduced fee compared to monthly on-demand pricing | 1. Pay-as-you-go pricing: Simple usage-based pricing means you don’t get locked into big contracts. 2. Volume discounts: Discounts trigger as your usage grows, so you always get a fair price. 3. Start building today with free trial credit and full API access. | ||||||||||||||
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| Workforce Optimization (WFO) |
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| Five9 | Twilio | |
|---|---|---|
| Likelihood to Recommend | 6.5 | 6.8 |
| Likelihood to Renew | 10.0 | 7.5 |
| Usability | 9.0 | 9.5 |
| Availability | 9.0 | - |
| Performance | 8.0 | 7.5 |
| Support Rating | 9.0 | 5.7 |
| Online Training | 10.0 | - |
| Implementation Rating | 10.0 | 9.5 |
| Configurability | 9.0 | - |
| Contract Terms and Pricing Model | 8.0 | 10.0 |
| Ease of integration | 9.0 | - |
| Product Scalability | 9.0 | - |
| Professional Services | 9.0 | 10.0 |
| Vendor post-sale | 8.0 | - |
| Vendor pre-sale | 8.0 | - |