Five9 vs. Universal Connectivity Icall Suite
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Five9 | Score8.4 out of 10 | N/A | Five9 is cloud contact center software for inbound, outbound, blended, or multi-channel operations. This solution includes management capabilities such as campaign management, quality monitoring, real-time and historical reporting, and call recording. | $119 per month |
 Universal Connectivity Icall Suite | N/A | N/A | Although there are now many channels of communication, the telephone remains the preferred method for immediate customer interaction and is a source for significant insight. Conversations happen in real-time, providing instant feedback for better decision-making. Icallsuite enables clients to Monitor Customer Interactions to Improve Customer Experience as well as Measure Individual and Team Performance. Supervisors can review agent performance and resourcing in line with business KPIs.… | N/A |
| Five9 | Universal Connectivity Icall Suite | |||||||||||||||
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| Editions & Modules |
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| Offerings |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | Five9 offers pricing options to suit your business needs: Monthly On-Demand —Companies looking to quickly scale their operations with minimum costs Per-Minute Fees — Products such as voice message broadcasting or IVR with Speech recognition Annual Contracts — Reduced fee compared to monthly on-demand pricing | — | ||||||||||||||
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| Contact Center Software |
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| Workforce Optimization (WFO) |
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| Five9 | Universal Connectivity Icall Suite | |
|---|---|---|
| Likelihood to Recommend | 6.5 | - |
| Likelihood to Renew | 10.0 | - |
| Usability | 9.0 | - |
| Availability | 9.0 | - |
| Performance | 8.0 | - |
| Support Rating | 9.0 | - |
| Online Training | 10.0 | - |
| Implementation Rating | 10.0 | - |
| Configurability | 9.0 | - |
| Contract Terms and Pricing Model | 8.0 | - |
| Ease of integration | 9.0 | - |
| Product Scalability | 9.0 | - |
| Professional Services | 9.0 | - |
| Vendor post-sale | 8.0 | - |
| Vendor pre-sale | 8.0 | - |