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FocalScope vs. Gladly CX Platform

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    FocalScope

    N/AN/AFocalScope is a help desk and contact center software that promotes collaboration and scalable personalisation. This omnichannel communications platform helps organizations to centralise all customer support conversations across email, voice, SMS, live chat, and WhatsApp. Features: Email ticketing: Designed to suppot customer service Live chat: An online presence with live chat AI Chat bots, Email bots and Voice bots: Provide instant…

    $39

    per month

    Gladly CX Platform

    Score8 out of 10
    N/AGladly Software headquartered in San Francisco offers their omnichannel customer service platform, providing one platform to oversee customer correspondences and also provide customer self-help.

    $38

    Per Month Per User

    Pricing
    FocalScopeGladly CX Platform
    Editions & Modules
    subscription
    $39.00
    per month
    Task Based
    $38.00
    Per Month Per User
    Customer Facing
    $150.00
    Per Month Per User
    Offerings
    Pricing Offerings
    FocalScopeGladly CX Platform
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeOptional
    Additional DetailsContact us for customised enterprise pricing plans. Free 30-day trial available on enquiry.
    More Pricing Information
    Features
    FocalScopeGladly CX Platform
    Incident and problem management
    Comparison of Incident and problem management features of FocalScope and Gladly CX Platform
    Feature
    FocalScope
    -
    Ratings
    Gladly CX Platform
    8.0
    2 Ratings
    Organize and prioritize service tickets00 Ratings5.02 Ratings
    Expert directory00 Ratings10.01 Ratings
    ITSM collaboration and documentation00 Ratings10.02 Ratings
    Ticket creation and submission00 Ratings10.01 Ratings
    Ticket response00 Ratings5.01 Ratings
    Self Help Community
    Comparison of Self Help Community features of FocalScope and Gladly CX Platform
    Feature
    FocalScope
    -
    Ratings
    Gladly CX Platform
    10.0
    1 Ratings
    External knowledge base00 Ratings10.01 Ratings
    Internal knowledge base00 Ratings10.01 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of FocalScope and Gladly CX Platform
    Feature
    FocalScope
    -
    Ratings
    Gladly CX Platform
    10.0
    2 Ratings
    IVR00 Ratings10.02 Ratings
    Social integration00 Ratings10.02 Ratings
    Email support00 Ratings10.02 Ratings
    Help Desk CRM integration00 Ratings10.02 Ratings
    User Ratings
    FocalScopeGladly CX Platform
    Likelihood to Recommend
    -
    (0 ratings)
    10.0
    (2 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    10.0
    (1 ratings)
    Support Rating
    -
    (0 ratings)
    10.0
    (1 ratings)