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FocalScope vs. Vonage Business Communications

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FocalScope

Vonage Business Communications

91 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    FocalScope

    		N/AN/AFocalScope is a help desk and contact center software that promotes collaboration and scalable personalisation. This omnichannel communications platform helps organizations to centralise all customer support conversations across email, voice, SMS, live chat, and WhatsApp. Features: Email ticketing: Designed to suppot customer service Live chat: An online presence with live chat AI Chat bots, Email bots and Voice bots: Provide instant…

    $39

    per month

    Vonage Business Communications

    Score7.9 out of 10
    		N/AVonage Business Cloud is a communication solution aimed at small-midsize companies. It integrates with third party applications, and includes IP-PBX capabilities, video conferencing, and collaboration tools. Pricing starts at $19.99 per month and increases with the amount of phone lines needed.

    $19

    per month per extension

    Pricing
    FocalScopeVonage Business Communications
    Editions & Modules
    subscription
    $39.00
    per month
    Mobile
    $19.99
    per month per extension
    Premium
    $29.99
    per month per extension
    Advanced
    $39.99
    per month per extension
    Offerings
    Pricing Offerings
    FocalScopeVonage Business Communications
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsContact us for customised enterprise pricing plans. Free 30-day trial available on enquiry.—
    More Pricing Information
    Features
    FocalScopeVonage Business Communications
    Performance & Compatibility of Online Events Software
    Comparison of Performance & Compatibility of Online Events Software features of FocalScope and Vonage Business Communications
    Feature
    FocalScope
    -
    Ratings
    Vonage Business Communications
    8.0
    4 Ratings
    High quality audio00 Ratings8.14 Ratings
    High quality video00 Ratings8.01 Ratings
    Screen Sharing
    Comparison of Screen Sharing features of FocalScope and Vonage Business Communications
    Feature
    FocalScope
    -
    Ratings
    Vonage Business Communications
    5.0
    1 Ratings
    Desktop sharing00 Ratings5.01 Ratings
    Online Meetings / Events
    Comparison of Online Meetings / Events features of FocalScope and Vonage Business Communications
    Feature
    FocalScope
    -
    Ratings
    Vonage Business Communications
    7.8
    3 Ratings
    Meeting initiation00 Ratings6.62 Ratings
    Record meetings / events00 Ratings9.02 Ratings
    Online Events Security
    Comparison of Online Events Security features of FocalScope and Vonage Business Communications
    Feature
    FocalScope
    -
    Ratings
    Vonage Business Communications
    9.0
    1 Ratings
    User authentication00 Ratings9.01 Ratings
    Participant roles & permissions00 Ratings9.01 Ratings
    Cloud PBX
    Comparison of Cloud PBX features of FocalScope and Vonage Business Communications
    Feature
    FocalScope
    -
    Ratings
    Vonage Business Communications
    9.3
    8 Ratings
    Hosted PBX00 Ratings9.65 Ratings
    Multi-level Interactive Voice Response (IVR)00 Ratings9.26 Ratings
    Directory of employee names00 Ratings8.98 Ratings
    Call Management
    Comparison of Call Management features of FocalScope and Vonage Business Communications
    Feature
    FocalScope
    -
    Ratings
    Vonage Business Communications
    8.7
    9 Ratings
    Answering rules00 Ratings8.59 Ratings
    Call recording00 Ratings9.26 Ratings
    Call park00 Ratings8.67 Ratings
    Call screening00 Ratings8.57 Ratings
    Message alerts00 Ratings8.19 Ratings
    Business SMS/External Messaging00 Ratings8.44 Ratings
    Online Fax00 Ratings9.01 Ratings
    Voicemail Transcription00 Ratings9.43 Ratings
    Mobile apps
    Comparison of Mobile apps features of FocalScope and Vonage Business Communications
    Feature
    FocalScope
    -
    Ratings
    Vonage Business Communications
    7.5
    9 Ratings
    Mobile app for iOS00 Ratings8.39 Ratings
    Mobile app for Android00 Ratings6.66 Ratings
    Unified Communications Platform and Collaboration
    Comparison of Unified Communications Platform and Collaboration features of FocalScope and Vonage Business Communications
    Feature
    FocalScope
    -
    Ratings
    Vonage Business Communications
    8.4
    3 Ratings
    Centralized communications management00 Ratings7.83 Ratings
    Team messaging00 Ratings7.83 Ratings
    Team document sharing00 Ratings9.01 Ratings
    Call and meeting analytics00 Ratings9.02 Ratings
    User Ratings
    FocalScopeVonage Business Communications
    Likelihood to Recommend
    -
    (0 ratings)
    8.8
    (26 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    5.0
    (2 ratings)
    Usability
    -
    (0 ratings)
    5.0
    (3 ratings)
    Support Rating
    -
    (0 ratings)
    1.0
    (11 ratings)