Freddy AI for CX vs. ServiceNow Now Platform
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Freddy AI for CX | Score8 out of 10 | N/A | Freddy AI for CX (based on technology acquired by Freshworks with AnswerIQ in February 2020) is an AI solution designed to help customer support teams reduce inbound ticket volume, streamline first contact response, and even make zero touch resolution a reality. From front-end deflection tools to back-end agent assist solutions. With Freddy AI for CX, the vendor says users can: Help customers help themselves with "deflection" tools… | $15 per month per agent |
 ServiceNow Now Platform | Score9.2 out of 10 | N/A | The ServiceNow Now Platform is a digital workflow building and extension tool for ServiceNow featuring a number of low-code / no code tools. | N/A |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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| Freddy AI for CX | ServiceNow Now Platform | |
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| Likelihood to Recommend | - | 9.5 |
| Likelihood to Renew | - | 7.0 |
| Usability | - | 9.3 |
| Support Rating | - | 7.6 |
| Implementation Rating | - | 10.0 |
| Contract Terms and Pricing Model | - | 8.4 |
| Professional Services | - | 8.2 |