Freshchat vs. HelpCrunch
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Freshchat | Score8.8 out of 10 | N/A | A solution to engage customers with smarter conversations on any channel, designed so support, marketing, sales, and even bots to have conversations at scale with customers. | $0 per month free for up to 10 agents |
 HelpCrunch | Score8.3 out of 10 | N/A | All-in-one software for better customer communication HelpCrunch toolset includes: Live chat Email marketing automation Simple Helpdesk It's a perfect solution for customer support, sales & marketing teams at SaaS, E-commerce, and any other online businesses. Acquire, convert more leads, and support your customers better. | $12 per month |
| Freshchat | HelpCrunch | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Editions & Modules |
|
| ||||||||||||||
| Offerings |
| |||||||||||||||
| Entry-level Setup Fee | Optional | No setup fee | ||||||||||||||
| Additional Details | — | Unlike most competitors, HelpCrunch's pricing is agent-based (not contacts-based) which gives you a full transparency of your chosen pricing plan and straightforward billing. Free 14-day trial is available to take the solution for a test drive. We're pretty flexible in terms of pricing. If you need a custom pricing plan - just message us via our website chat and we'll come up with a suitable pricing for your needs. | ||||||||||||||
| More Pricing Information | ||||||||||||||||
| Freshchat | HelpCrunch | |||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Chat Analytics and Reports |
| |||||||||||||
| Freshchat | HelpCrunch | |
|---|---|---|
| Likelihood to Recommend | 8.1 | 8.0 |
| Likelihood to Renew | 8.2 | - |
| Usability | 7.0 | - |
| Availability | 7.3 | - |
| Performance | 7.3 | - |
| Support Rating | 6.4 | 10.0 |
| Implementation Rating | 7.3 | - |
| Configurability | 4.5 | - |
| Contract Terms and Pricing Model | 4.5 | - |
| Ease of integration | 7.3 | - |
| Product Scalability | 4.5 | - |
| Professional Services | 4.5 | - |
| Vendor post-sale | 8.2 | - |
| Vendor pre-sale | 8.2 | - |