Freshchat vs. Maropost Service Cloud
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Freshchat | Score8.8 out of 10 | N/A | A solution to engage customers with smarter conversations on any channel, designed so support, marketing, sales, and even bots to have conversations at scale with customers. | $0 per month free for up to 10 agents |
 Maropost Service Cloud | N/A | N/A | Maropost's Service Cloud is customer service and support software used to engage with customers. Connect with customers in a personalized and timely manner across a range of channels. Users can manage and respond to customers from one unified platform, and offer a customized experience across customer service, sales, product and other teams. The platform supports conversational customer support on a website, email, social media and other platforms. | $53 per month 500 users & 300 tickets |
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| Entry-level Setup Fee | Optional | No setup fee | ||||||||||||||
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| Freshchat | Maropost Service Cloud | |
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| Likelihood to Recommend | 8.1 | - |
| Likelihood to Renew | 8.2 | - |
| Usability | 7.1 | - |
| Availability | 7.3 | - |
| Performance | 7.3 | - |
| Support Rating | 6.3 | - |
| Implementation Rating | 7.3 | - |
| Configurability | 4.5 | - |
| Contract Terms and Pricing Model | 4.5 | - |
| Ease of integration | 7.3 | - |
| Product Scalability | 4.5 | - |
| Professional Services | 4.5 | - |
| Vendor post-sale | 8.2 | - |
| Vendor pre-sale | 8.2 | - |