Freshchat vs. Pega Customer Decision Hub
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Freshchat | Score8.8 out of 10 | N/A | A solution to engage customers with smarter conversations on any channel, designed so support, marketing, sales, and even bots to have conversations at scale with customers. | $0 per month free for up to 10 agents |
 Pega Customer Decision Hub | Score7.4 out of 10 | N/A | Pega Customer Decision Hub optimizes customer lifetime value by providing an “always-on brain” to unify data, analytics, and channels into one connected experience. Customer Decision Hub collects data from every interaction as it’s taking place, combines that with the customer’s full interaction history to determine their current context, and then delivers nextbest-action recommendations. Pega aims to enable users to pivot between selling, serving, retaining, and nurturing in real time. | $97 Per User Per Month |
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| Entry-level Setup Fee | Optional | No setup fee | ||||||||||||||
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| Freshchat | Pega Customer Decision Hub | |
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| Likelihood to Recommend | 8.1 | 8.3 |
| Likelihood to Renew | 8.2 | - |
| Usability | 7.1 | - |
| Availability | 7.3 | - |
| Performance | 7.3 | - |
| Support Rating | 6.3 | - |
| Implementation Rating | 7.3 | - |
| Configurability | 4.5 | - |
| Contract Terms and Pricing Model | 4.5 | - |
| Ease of integration | 7.3 | - |
| Product Scalability | 4.5 | - |
| Professional Services | 4.5 | - |
| Vendor post-sale | 8.2 | - |
| Vendor pre-sale | 8.2 | - |