Freshchat vs. SAP Service Cloud
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Freshchat | Score8.8 out of 10 | N/A | A solution to engage customers with smarter conversations on any channel, designed so support, marketing, sales, and even bots to have conversations at scale with customers. | $0 per month free for up to 10 agents |
 SAP Service Cloud | Score8.5 out of 10 | N/A | SAP Service Cloud helps deliver customer value and protect the brand with intelligent customer service. It enables the user to engage with customers at their convenience, connect service with the value chain and deliver greater profitability. | N/A |
| Freshchat | SAP Service Cloud | |||||||||||||||
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| Editions & Modules |
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| Offerings |
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| Entry-level Setup Fee | Optional | No setup fee | ||||||||||||||
| Additional Details | — | — | ||||||||||||||
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| Freshchat | SAP Service Cloud | |||||||||||||
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| Chat Analytics and Reports |
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| Freshchat | SAP Service Cloud | |
|---|---|---|
| Likelihood to Recommend | 8.1 | 8.7 |
| Likelihood to Renew | 8.2 | 8.2 |
| Usability | 7.0 | - |
| Availability | 7.3 | - |
| Performance | 7.3 | - |
| Support Rating | 6.4 | 5.5 |
| Implementation Rating | 7.3 | - |
| Configurability | 4.5 | - |
| Contract Terms and Pricing Model | 4.5 | - |
| Ease of integration | 7.3 | 8.1 |
| Product Scalability | 4.5 | - |
| Professional Services | 4.5 | - |
| Vendor post-sale | 8.2 | - |
| Vendor pre-sale | 8.2 | - |